Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 01/11/2022 15:26 by EmilysDaddiffering bands on differing days makes the difference when people are shuffling a day or so at the beginning &/or end of their stay
Posted on 01/11/2022 16:30
My latest attempt was to try and find late availability for a multi-site trip around the north of England later this month
HowieT, I would be interested to know what was your problem? As a trial.I have just put three sites into my basket for a weeks November tour of northern England. I could have added more. It didn't take me long.
peedee
Posted on 01/11/2022 17:21
Had a brief look today for next years holidays, seemed quite hard compared to the last system, we only book CL’s which seem more and more pushed out in favour of the club sites and seems hard to find/filter one now. The old search system worked and was nice to find a site, read the owners description, see pics etc. The quick look today didn’t seem like it had that? As others have said, like a lot of things these days… if it ain’t broke… don’t fix it. đź‘Ť
5 people like this
Posted on 01/11/2022 13:27 by clarinetmanWhen we arrived at York Rowntree having paid a deposit I was informed in the office when I went to pay that there was nothing to pay as the money had been taken from my account at 2am that morning, when I asked why when I wanted to pay on arrival they said I obviously hadn’t ticked the box, funny the other two bookings I had made were noted on my bookings as “pay on arrival” I didn’t argue no point as I had no record but also as previously said no receipt offered, I had to check my bank account to see what had been taken.
some people may for a one night stay wish to pay cash how’s that going to work if they are taking money from bank accounts whether you tick the box or not.
Posted on 01/11/2022 17:42
Ref a pre booked one night stay this will still involve a deposit and could involve a small amount left over above the basic £25. The deposit gets taken off in advance so the remainder will be a small amount of cash or card debit, you can opt for paying the remainder on the day or pay the full amount in advance. Depends how quickly you want to process your arrival.
Posted on 01/11/2022 19:57
I have just tried to book a week next July. I logged on. I then entered where I wanted to go and when, the cogs whirred for a while and then I was invited to enter exactly the same information on another page. They also wanted my outfit details (already held by the Club) my personal details (already held by the Club) and my wife's details (why?). How is this streamlined? For goodness sake put the IT guys back in their box, and go back to the old system PLEASE!
10 people like this
Posted on 01/11/2022 13:36 by paulmoldI'm reading on other forums that even if you untick the box so you can pay on arrival, it re-ticks once you click on proceed unless you're quick enough to untick it again. Another problem for their IT 'experts' to sort.
Posted on 01/11/2022 20:39
I booked 2 sites in Scotland for last week on the phone. Paid the deposit and told them I would pay the rest on arrival. When I got to each site I was told that the money had been taken out of my account. At the end of the day the 2 payments were unauthorised. Could this be classed as theft.
Posted on 01/11/2022 12:19 by DavidKlyneThat all sounds pretty logical to me. I suppose one might argue that losing money because you have moved the days is a bit harsh but in reality it's going to be a relatively small amount of money. If my calculation is correct on a ÂŁ40 a night booking you would lose ÂŁ8, plus a few pence of the original deposit?
David
Posted on 01/11/2022 20:39 by davetommoI booked 2 sites in Scotland for last week on the phone. Paid the deposit and told them I would pay the rest on arrival. When I got to each site I was told that the money had been taken out of my account. At the end of the day the 2 payments were unauthorised. Could this be classed as theft.
Rowena
Trailertenter