New Booking System

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DD, it may be that, with the club's obsession with small price differences from week to week, a change that's pushes back a three day stay by a day, may mean a small increase in the daily charge for one of those days....

when looking at the old price lists (no idea where they might be these days) it was apparent that prices changed week by week (if not day by day when a Fri/Sat/BH/R in the month etc)...

I've definitely seen adjacent days be priced differently by a few pence...10 in one instance I seem to recall🤷🏻‍♂️

with the advent of this new system and the choice of HS/grass etc (along with the many other pitch types) this was a great opportunity to rationalise (simplify) the price lists....but hey ho....on we go.

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Interesting to read that, and Jen's post about amendments involving an extra cost of a few pence.

So here's a cautionary tale for those who think the club's booking t&c are harsh .... yesterday I booked a holiday for next February with tui - you know, the company that features a huge smile in their logo. When the confirmation came through I spotted that my first name had been abbreviated (probably my fault using auto fill on my tablet!) So I thought I'd better check as obviously it wouldn't match the name on my passport. Rang tui twice (got cut off the first time ...) and eventually spoke to an actual human. "Ah, yes" she said "no problem, we'll just need to make a name change - it'll cost...wait for it .... £98 to do that".

She must have heard my reaction so she quickly said "or, because it's within 24 hours the alternative is to cancel your original booking and I can rebook it for you with your full name - that'll only be £49!"

Still think the club t&c are harsh!!

(Incidentally, does anyone know if I'd have got away with just "Chris" on the ticket rather than my full name?)

YT, totally agree with you on CAMC pricing. Why not make it simple low, medium and high, that's all that is required. High season obviously would cover school, bank and public holidays. Medium would be the shoulder season either side of them and everything else should be low season.

I have also wondered about this extra charge it making a change to a booking. I saw it mentioned pages ago and have been awaiting an answer to pop up but nothing yet. Is it as you say or is it another method of extracting more money out of members.

I haven't played a lot on the new booking system but enough to know it's still not great. I was pretty nifty getting around the old one and could do a booking in less than 5 mins if I knew which site I wanted to use. The other day it took me 15 mins to get to the site I wanted, find availability and price for 2. I didn't book it as all I wanted was the price but if I had booked it it probably would have added another 5 mins to the time.

Sorry (not sorry) but I won't be playing those games. If this mess isn't sorted by the time my membership is due for renewal I won't be renewing. 

May I ask what you mean by paperless receipts? 

I made several bookings some time ago, on the old system. The new system came in and my bookings were migrated. I paid them all online, before arriving at the sites (I really like the ability to do that, by the way, and I am very happy with deposits as well).

I received nothing back to acknowledge my payment. I'd expected an email. There was a message on screen after payment saying something like Paid in full (can't recall exact words), but that disappears into the either never to be seen again. Is that your paperless receipt? I like something I can go back to - some kind of record of my payment other than my bank or credit card statement.

There is a list of my previous bookings in my profile, but even that does not show "Paid" or something similar.

No record at all is not a paperless receipt. It is NO receipt. Perhaps, I am missing something?  

 

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the new system is awful, I don't use the expensive club sites, but I am made to look at them,

the old system I could untick club sites and tick the C.L. s so I only loaded the C.L.s on my screen, but the new system won't let me untick club sites, but you can untick C.L.s 

it looks like the club wants you to book Club sites and NOT C.L.s

and on the web site booking it won't display the price of C.Ls but it did on the old system

the only way to view the prices is to use my mobile app where the screen is fiddly and small 

I think at this time of year the prices do stabalise a bit (it is low season after all) it's more in the lighter months April through to October, as YT says the prices used to go up and down my tiny amounts almost daily.

It would be useful if the club could answer some of the questions that members have been asking. Not just here but on other social media sites.

The state of this new booking system is even a topic of discussion among Brits holidaying over here in Spain, no one approves and most have vowed to leave if it doesn't improve. 

May I ask what you mean by paperless receipts?

In our case it was paying for an old style booking on arrival. An email receipt was sent within seconds of paying. I just save  them in an invoice file on my pad.  I would have thought the same should have happened when you paid in advance. I would assume it’s another system malfunction. Certainly when the other club takes the balance before arrival you get an email confirmation.

I think it is something you need to take up with the club as it’s not acceptable.