Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 31/10/2022 17:40
I was reading in the new magazine that the club was sending out post booking questionnaire for your experience using the new system, I have made 3 bookings using the new system over 14 days ago and haven’t received 1 questionnaire. Usual non existent communication.
1 person likes this
Posted on 31/10/2022 18:37
On another forum (Auto Sleepers) someone reported having difficulty getting a receipt when they paid. They paid on arrival, and were told no receipts were issued now. In the end they found a receipt book with carbon copy to provide a receipt. Anyone else found this?
Posted on 31/10/2022 18:37 by HjaOn another forum (Auto Sleepers) someone reported having difficulty getting a receipt when they paid. They paid on arrival, and were told no receipts were issued now. In the end they found a receipt book with carbon copy to provide a receipt. Anyone else found this?
Posted on 31/10/2022 13:31 by peedeeI am not having any problem using a Windows 10 desktop or Samsung Tablet running Android version 12. It doesn't work so well on small screen devices but. I can also get by using my smart phone running Android version 10.
I think what you are really saying is you preferred the old booking system.
peedee
Posted on 31/10/2022 18:37 by HjaOn another forum (Auto Sleepers) someone reported having difficulty getting a receipt when they paid. They paid on arrival, and were told no receipts were issued now. In the end they found a receipt book with carbon copy to provide a receipt. Anyone else found this?
Posted on 31/10/2022 20:16
We’ve not had any problems. On the 12th September when we checked in they could only provide the credit card payment receipt, but that was adequate. After that we got an emailed receipt within a few seconds of paying. Except for Clumber, where we received a printed one. Perhaps because there is no 4G there and otherwise you wouldn’t receive it.
Posted on 31/10/2022 20:16 by SteveLWe’ve not had any problems. On the 12th September when we checked in they could only provide the credit card payment receipt, but that was adequate. After that we got an emailed receipt within a few seconds of paying. Except for Clumber, where we received a printed one. Perhaps because there is no 4G there and otherwise you wouldn’t receive it.
Posted on 31/10/2022 20:48
I would think time of year and weather influences occupancy to a fair degree, also pitch surface and level of facilities.
That may be the case, but last year at the same time, ie after the summer holidays through to after half term, when the weather was not as good as it has been this year, the CLs that we used had higher occupancy than those that we have used this year, and they had similar levels of facilities.
Posted on 31/10/2022 20:21 by TinwheelerMaybe the person on AS paid in cash?
Posted on 31/10/2022 20:56 by SteveLOnly if the system wasn’t working, as it wasn’t on the first day when we checked in. Even if you pay cash there is no reason not to get an emailed version. They do have our emails, it is required to log in.
Posted on 31/10/2022 21:11
I don’t get what you’re saying, Steve. This guy, who I have no reason to doubt, booked under the old system. He paid on arrival at MiM and wanted a receipt there and then as he would get if he paid for a bottle of milk in a supermarket. Whether he had access to emails, I don’t know but the only receipt he could be given was a hand written one. Maybe it was warden error but, whatever, it was a pretty poor show.
1 person likes this
Rowena
Trailertenter