Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 29/10/2022 16:38 by TakethedogalongThe vast majority of those 100,000 arrivals will have not booked using the new booking system, but are probably those migrated over to the new system, which is entirely different🤷♀️
Same screenshot says 73,000 bookings made since 11th September . Don’t confuse the two.
Posted on 29/10/2022 16:30 by brueIf you feel in these circumstances the new system deserves praise why not use TP or even a new thread. This thread is about issues with the system eg CL search function still not working correctly.
Posted on 29/10/2022 17:23
I wouldn't praise it, there is still much to be tidied up but it is functional and with a work around to the site pages you can find missing data. 60,000 members have used it to book since the 11th September. The number of complaints pales into insignificance against that.
I have tried the CL search function on all three of my devices, desktop, tablet and smart phone and have not had any trouble finding what I want. Indeed I used the tablet to find and obtain the contacts to book a CL last week. for a visit to the NEC. noting in doing so that Chapel Lane was full. I still do not like it on the phone very much but it is usable over the 4G network. The old App was better.
peedee
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Posted on 29/10/2022 17:23 by peedeeI wouldn't praise it, there is still much to be tidied up but it is functional and with a work around to the site pages you can find missing data. 60,000 members have used it to book since the 11th September. The number of complaints pales into insignificance against that.
I have tried the CL search function on all three of my devices, desktop, tablet and smart phone and have not had any trouble finding what I want. Indeed I used the tablet to find and obtain the contacts to book a CL last week. for a visit to the NEC. noting in doing so that Chapel Lane was full. I still do not like it on the phone very much but it is usable over the 4G network. The old App was better.
peedee
Posted on 29/10/2022 18:00
I use a laptop for accessing the internet. I have an Android phone but really dont like it with its tiny screen and prefer to use it as a phone, although I will use it on 4G for the odd email when I have to. I don't want to download the "app" to the phone any more that I want any of the dozen or so phone "apps" being pushed by the LA, NHS, Local Doctors Surgery, Supermarkets, and goodness know who else either). I have tried using the club website since the improvements were introduced on our laptop along with the sites book (now getting well out of date) but it's hopeless.
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Posted on 29/10/2022 17:23 by peedeeI wouldn't praise it, there is still much to be tidied up but it is functional and with a work around to the site pages you can find missing data. 60,000 members have used it to book since the 11th September. The number of complaints pales into insignificance against that.
I have tried the CL search function on all three of my devices, desktop, tablet and smart phone and have not had any trouble finding what I want. Indeed I used the tablet to find and obtain the contacts to book a CL last week. for a visit to the NEC. noting in doing so that Chapel Lane was full. I still do not like it on the phone very much but it is usable over the 4G network. The old App was better.
peedee
Posted on 29/10/2022 18:46
Peedee, it doesn't mean that bookings are up. Circa 350000 members leaves 290000 who haven't made bookings?
That's a significant amount who haven't made bookings.
However there is plenty of time ahead for improvements all round and CAMC apologies for the poor functionality of the booking site to end.
Posted on 29/10/2022 18:46 by bruePeedee, it doesn't mean that bookings are up. Circa 350000 members leaves 290000 who haven't made bookings?
That's a significant amount who haven't made bookings.
However there is plenty of time ahead for improvements all round and CAMC apologies for the poor functionality of the booking site to end.
Posted on 29/10/2022 16:14 by TimboCThe point is that a significant number of members were able to book after the new system was launched. The presenter said that the initial issues were down to the fact that not all of the available hubs were running correctly, which is why it was slow. This was soon rectified.
It shows that more members are working well with it than not. Its always the case that those who don't have a problem with something new see no reason to shout about it, whereas those who do will. I was very reassured
Rowena
Trailertenter