Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 29/10/2022 15:38 by TimboCFrom the AGM
Posted on 29/10/2022 16:00
It depends on how those figures were presented. We mustn't forget that members couldn't book from June onwards for 2023 which takes us over the main holiday period so it doesn't surprise me that so many bookings were made in the first week and the comparison with 2019 not really useful as those people in 2019 would have been able to book at anytime, there was no false break like there was this year. Working on that basis the 300,000 becomes 220,000 nights? The Club, I am sure, are going to do their best to put a positive spin on the new system regardless of any shortcomings.
David
PS Not shooting the messenger BTW, thanks for posting.
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Posted on 29/10/2022 15:38 by TimboCFrom the AGM
Posted on 29/10/2022 16:00 by DavidKlyneIt depends on how those figures were presented. We mustn't forget that members couldn't book from June onwards for 2023 which takes us over the main holiday period so it doesn't surprise me that so many bookings were made in the first week and the comparison with 2019 not really useful as those people in 2019 would have been able to book at anytime, there was no false break like there was this year. Working on that basis the 300,000 becomes 220,000 nights? The Club, I am sure, are going to do their best to put a positive spin on the new system regardless of any shortcomings.
David
PS Not shooting the messenger BTW, thanks for posting.
Posted on 29/10/2022 16:14
The point is that a significant number of members were able to book after the new system was launched. The presenter said that the initial issues were down to the fact that not all of the available hubs were running correctly, which is why it was slow. This was soon rectified.
It shows that more members are working well with it than not. Its always the case that those who don't have a problem with something new see no reason to shout about it, whereas those who do will. I was very reassured
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Posted on 29/10/2022 16:01 by JVB66It is right what is accepted at most sites there are two clubs
1 EGH who hope they can ignore the membership and try at spin instead as per the 2022AGM
2 At the coal face of sites with the membership , at site level
Posted on 29/10/2022 16:00 by DavidKlyneIt depends on how those figures were presented. We mustn't forget that members couldn't book from June onwards for 2023 which takes us over the main holiday period so it doesn't surprise me that so many bookings were made in the first week and the comparison with 2019 not really useful as those people in 2019 would have been able to book at anytime, there was no false break like there was this year. Working on that basis the 300,000 becomes 220,000 nights? The Club, I am sure, are going to do their best to put a positive spin on the new system regardless of any shortcomings.
David
PS Not shooting the messenger BTW, thanks for posting.
Posted on 29/10/2022 16:19
I agree David. Just presenting those figures without any other info looks great, but as you rightly point out, no bookings could be made for well over 3 months prior to w/b 11 September. Hardly a like-for-like comparison with the same period in 2019.
Another screenshot they presented was of TP, when it was rated as "Great" with over 4700 reviews. There was no date on that, but obviously it wasn't taken recently. Today, with just over 5800 reviews, it is "Average". Not exactly being honest about that.
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Posted on 29/10/2022 16:19 by InaDI agree David. Just presenting those figures without any other info looks great, but as you rightly point out, no bookings could be made for well over 3 months prior to w/b 11 September. Hardly a like-for-like comparison with the same period in 2019.
Another screenshot they presented was of TP, when it was rated as "Great" with over 4700 reviews. There was no date on that, but obviously it wasn't taken recently. Today, with just over 5800 reviews, it is "Average". Not exactly being honest about that.
Posted on 29/10/2022 16:24
Presentations are made days in advance, not on the day.
This thread is about the difficulty of using the new booking system, and that slide shows that the majority of members are working with it succesfully.
Unless you think that its all just BS, in which case there is no point in continuing with the debate
Posted on 29/10/2022 16:24 by TimboCPresentations are made days in advance, not on the day.
This thread is about the difficulty of using the new booking system, and that slide shows that the majority of members are working with it succesfully.
Unless you think that its all just BS, in which case there is no point in continuing with the debate
Posted on 29/10/2022 15:38 by TimboCFrom the AGM
Posted on 29/10/2022 16:38
The vast majority of those 100,000 arrivals will have not booked using the new booking system, but are probably those migrated over to the new system, which is entirely different🤷♀️
Same screenshot says 73,000 bookings made since 11th September . Don’t confuse the two.
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