New Booking System

Your last sentence presumes that contact direct to the club produces a positive and constructive solution.

I have reported issues using the club booking feedback form. I have had no reply at all. The list of fixes fixed doesn’t help, neither does the list of potential fixes. Still no proper working filter for CLs, still no links from summary info to full site details with map coordinates (so important for CLs) map location, and directions. List search  still only bringing up 20 or so sites. Yes there is a sort of workaround for the latter, but not for some of the other issues. As I say, no response from club, site still not fit for purpose. CL section of site had no relevance to changing site for deposits, pitch type selection etc, but CL section trashed.

CL section of site had no relevance to changing site for deposits, pitch type selection etc, but CL section trashed.

While I agree with much of what you say hja, don't forget the old system had already been altered quite a bit since introduction and you can only make a finite number of pathes before maintenance and any further alterations become difficult if not impossible. The Club was probably right to grasp the nettle and change the lot when it had the opportunity with the major change required for pitch type selection and deposits.

peedee

What a shame they didn’t consult the CL owners on the changes. I for one am hoping some CL owners will be attending the AGM in person and stating their thoughts. This aspect hasn’t been a positive one for Owners or Member Users of CLs.

What issues did site staff have to mitigate with the name change?.

I don't call the rebranding of a 'Product' to make it relevant in the current marketplace a 'vanity' idea I would call it good business practice. Why, with the increase in new motorhome owners in recent years why would they look at The Caravan Club or indeed the Caravan and Camping Club, which by the very nature of their names exclude Motorhomes. So well done to the club in keeping its self relevant in the marketplace and if it doesn't keep moving forward it could become the 'Woolworth's' of the leisure industry.  

why would they look at The Caravan Club or indeed the Caravan and Camping Club, which by the very nature of their names exclude Motorhomes

And the names exclude camper vans, trailer tents, etc.

Tesco, Sainsbury, Aldi (just to name 3) seem to do quite well without having to have a name that lists all the types of goods they offer.

And your point is?

PS it is the camping and caravanning club

And as for the  product it is Motor CARAVAN on the DVLA  V5 not the marketing name

So there was not any real need to spend large amounts of our money on another blue sky thinkers" Idea?"

Can people who want to complain about

Name changes

Cost of sites

Surveys

etc

please open different threads as this one is supposedly dedicated to the operation of the website.

As someone who has taken 2 weeks to get a ringtone from silent on my mobile I’m dreading my first attempt at a booking. It could be private sites next year.

The Product I referred to is the club, sorry if you didn't understand that.

Are you going to answer the question of the issues site staff had to mitigate  which you raised.