New Booking System

8 inch Anodroid version 12 opens with a split on the booking page. You can then decide if you want the map full screen. The App on an Android verson 10 smart phone opens with the map and gives you a button to select the list view. They plan to change this so it opens with the list. Using the phone to select a booking via the web site is similar. No sign of a split screen.

I wonder what determines the split screen, screen size?

peedee

I have tried with an old 7 inch tablet running Android version 2 and while it works it is slow and not so good as my later devices. The phone is by no means new 2/3 years old and that runs ok over 4g.

peedee

We have just tried to get some availability information on club sites. Oh, what a complete disaster !  During this spring and summer we were either on our usual trip through England and France, using club sites where suitable or we stayed on CL's.  The booking process for  all of these was very easy, using either the old Club system on our PC or good old-fashioned phone / handbook

Now wetter weather has arrived we switch to  hardstanding pitches on club sites.   Oh dear ! should we have bothered trying to use the new system. It seems to want more information than I provided for our summer trip, including ferry crossings and it was more complicated - not being able to check availability dates across two months ( eventually found a way to do this ) -then having to give so much info ( wife's name and DOB etc) and finally being asked for deposits for each stop. We gave up !

Being so frustrated I wondered if other members had had similar problems. For the first time ever we looked at Club Together for any comments.  We now recognise that we are not useless older computer illiterates, as the sheer number of comments indicated members having many similar problems / views. 

We wonder now if anyone at East Grinstead will bother to do something about sorting this.  When I was a business consultant in my working past, if similar problems had happened in client companies then serious action would have been taken

The filters are rubbish, especially for CLs. Try searching for motorhome friendly CLs! What result do you get?

peedee

I just get 74 club sites. So not terribly useful. It doesn't include Altnaharra, which is a shame as its such nice site. I suppose having to march up and down a hill to empty / get water is what does it.😂

So it isn't just me then. Thanks Steve

peedee

Spot on peedee.

From reading some posts, anyone would think that the Board are sitting in their ivory tower, getting fat on champagne and caviar while sticking two fingers up to the membership. Its utter nonsense.

I presume you mean blinkered.

Thank you for that information, Rowena.

I guess being sent a survey is a bit like waiting for your premium bond or lottery number to come up. I’ve been a member for many years, almost certainly since before regular surveys, and have never received one!

Clearly you are not alone, as you have found posting on here. You could take a look at some of the “how to….” Videos the Club have put together, or contact the Club direct, but post on here with your problem as well, as someone might have found a way round things that could work for you. Need to know what device and browser you might be using. But take a look at the videos first, they might help. Under Book a UK Site, click on New Booking Experience. Hope this helps. Club have been putting things right this last six weeks or so, still working on it.