Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 25/10/2022 10:45 by TakethedogalongFlawedđ¤Łđ¤Ł It beggarâs belief just how much worse it could have been.
There are some of us out there that still value efficiency, effectiveness and clear honest communications, in all aspects of our lives. Those that donât mind watering down of standards can happily wallow in whatever mire floats there outfit sufficiently to creep onwards. Some of us expect and want moreâŚâŚ đ¤ˇââď¸âšď¸
DK, you and a lot of others simply want the Club Sites for 99% of your bookings. Nothing wrong with that, but the Club have damaged the booking ability of those of us who predominantly use CLs greatly, taking something that was very easy, and giving us a regurgitated dogâs dinner of a mess to wade through. I suspect the majority of CL Owners are less than impressed by HQ as well. Six weeks from launch, and things are still difficult at times. It speaks volumes when using the handbook is better than the website. But HQ appear deaf at times, certainly those who make decisions.
Posted on 25/10/2022 10:38 by DavidKlyneIt depends which way you look at it. What is more important, being able to book the site you want and move on and enjoy your time away or constantly being angry with a far from perfect system? Those suggesting work rounds are just trying to help their fellow members. I have yet to use the new system to make a booking but when I do a dummy run it all seems simple enough to me. I just put the site I am interested in in the search box at the top right of the page and it takes be directly to booking page for that site, which seem fairly simple to me.
David
Posted on 25/10/2022 10:38 by DavidKlyneIt depends which way you look at it. What is more important, being able to book the site you want and move on and enjoy your time away or constantly being angry with a far from perfect system? Those suggesting work rounds are just trying to help their fellow members. I have yet to use the new system to make a booking but when I do a dummy run it all seems simple enough to me. I just put the site I am interested in in the search box at the top right of the page and it takes be directly to booking page for that site, which seem fairly simple to me.
David
Posted on 25/10/2022 12:06
I have just received and completed the Club’s Autumn 22 Survey. So the scrutiny of Members has commenced. All I can say is think carefully around your answers bearing in mind “You Said….We did”….. it might throw up a bit more than Members bargained for, given the current booking system changes, and the changes to T&Cs.
In other words, don’t give them the ammunition!
3 people like this
Posted on 25/10/2022 12:02 byAgree David
Like most if they are honest I don't like change all that much but for my minimal usage of club sites where I know exactly where and when I want to use one its no big deal and certainly nothing to get worked up about.
Posted on 25/10/2022 12:11
If all I booked was four nights a year, at home, around a year in advance AD, I wouldn't worry either. Your enjoyment comes further away, outside Club realms. So you might have missed the point of why some of us are less than pleased at the current situation, as our tours and arrangements are entirely different.đ
7 people like this
Posted on 25/10/2022 12:06 by TakethedogalongI have just received and completed the Clubâs Autumn 22 Survey. So the scrutiny of Members has commenced. All I can say is think carefully around your answers bearing in mind âYou SaidâŚ.We didââŚ.. it might throw up a bit more than Members bargained for, given the current booking system changes, and the changes to T&Cs.
In other words, donât give them the ammunition!
Posted on 25/10/2022 12:21 byNothing to do with not liking change : if change results in better, then that is good.
The new system might be fine if you know where you want to be. For those who like the spontaneity of putting together tours using Late Availability, the 'change' is not better. And neither is it better for those who use CLs.
You say yourself you make little use of Club Sites, so you are content. Please accept that others are not. It's not a matter of getting "worked up" (which is a rather dismissive turn of phrase). People are expressing dissatisfaction because they are encountering genuine problems. And that is a "big deal" for them.
Posted on 25/10/2022 12:28
You may be right, I know where I want to be and so just hone in on a particular site(s). But having said that it is as I said before a cumbersome process (it's more like filling in an application form taking great attention to detail than the 'simple pleasure' it used to be) and I just plod through it.
And still not a fan.
Rowena
Trailertenter