Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 21/10/2022 20:34 by nelliethehookerBut haven't the T&Cs been changed/upgraded over the last week or so? If that is the case those in place when the the original bookings are made would have been different, and possibly less stringent than the present ones, and those would have been the ones read and ticked at the time of booking. One cannot be expected to read every change to the T&Cs especially if there is no notification that those changes have taken place.
Posted on 22/10/2022 06:34
There are, understandably, a number of comments surrounding what happens regarding your deposit, if you cancel within the 21 day limit due to circumstances beyond your control, such as illness or very inclement weather which would make travelling dangerous. As some members are also members of the CCC, I was wondering what their experiences have been regarding their deposit, if they have had to cancel.
Posted on 22/10/2022 06:34 by vbfgThere are, understandably, a number of comments surrounding what happens regarding your deposit, if you cancel within the 21 day limit due to circumstances beyond your control, such as illness or very inclement weather which would make travelling dangerous. As some members are also members of the CCC, I was wondering what their experiences have been regarding their deposit, if they have had to cancel.
Posted on 22/10/2022 08:21
Surely if large amounts of money are involved which you can ill afford to lose you make sure you have adequate insurance. I have had to cancel a C&CC site once due to an injury. It meant a loss of £25 and I just took it on the chin. With small deposits it is not worth doing anything else.
peedee
Posted on 22/10/2022 06:34 by vbfgThere are, understandably, a number of comments surrounding what happens regarding your deposit, if you cancel within the 21 day limit due to circumstances beyond your control, such as illness or very inclement weather which would make travelling dangerous. As some members are also members of the CCC, I was wondering what their experiences have been regarding their deposit, if they have had to cancel.
Posted on 22/10/2022 08:35
.... As some members are also members of the CCC, I was wondering what their experiences have been regarding their deposit, if they have had to cancel.
We should have been away now for a week or so with the C&CC. I phoned on 29 Sept to cancel due to Molly the Mutt having just had major surgery. the very helpful person I spoke to moved my booking to this time next year. So I have a year to amend & use my booking without loss of deposit. Effectively a credit note for £30-odd
3 people like this
Posted on 22/10/2022 06:34 by vbfgThere are, understandably, a number of comments surrounding what happens regarding your deposit, if you cancel within the 21 day limit due to circumstances beyond your control, such as illness or very inclement weather which would make travelling dangerous. As some members are also members of the CCC, I was wondering what their experiences have been regarding their deposit, if they have had to cancel.
Posted on 22/10/2022 09:34
The C&CC terms seems to have been written by a legally trained person. They are reasonably clear and concise. Definitely worth reading as a comparison with the CAMC confusion. I feel for the CAMC staff who may be required to interpret, explain, apply and defend them.
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Posted on 22/10/2022 08:35 by EmilysDad.... As some members are also members of the CCC, I was wondering what their experiences have been regarding their deposit, if they have had to cancel.
We should have been away now for a week or so with the C&CC. I phoned on 29 Sept to cancel due to Molly the Mutt having just had major surgery. the very helpful person I spoke to moved my booking to this time next year. So I have a year to amend & use my booking without loss of deposit. Effectively a credit note for £30-odd
Posted on 22/10/2022 09:37 by vbfgThanks for that info. I was just curious what the difference is between the Clubs in relation to their conditions, now that the CMHC have changed their booking conditions.
Rowena
Trailertenter