Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 21/10/2022 16:07 by TinwheelerSo much for reviewing cancellations on a case by case basis!
Posted on 21/10/2022 16:27
Looking at the T&Cs it looks as though illness as a reason for cancelling or leaving a site early now has no bearing on refunds. Although I think it was mentioned in the FAQs that it would be considered.
FAQs "The club will sensitively manage cancellations due to exceptional circumstances."
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Posted on 21/10/2022 16:23 by peedeeI didn't notice anything about it at all. As you would expect at this kind of event it was very market driven.
peedee
Posted on 21/10/2022 16:27 by brueLooking at the T&Cs it looks as though illness as a reason for cancelling or leaving a site early now has no bearing on refunds. Although I think it was mentioned in the FAQs that it would be considered.
FAQs "The club will sensitively manage cancellations due to exceptional circumstances."
Posted on 21/10/2022 19:25 by TinwheelerIn seems rather insensitive to penalise someone for doing the right thing in protecting others. I thought Covid was treated as exceptional by leisure organisations🤷🏻♂️
Posted on 21/10/2022 20:24
Indeed it does. In the past we have extended a stay at a site and delayed our arrival at the next due to heavy snow, which I didn’t fancy towing in. Reading the terms and conditions, it looks as though we could now loose our deposit at the follow on site, as the change would be considered a cancellation. If this turns out to be the case, it is a very poor and potentially dangerous state of affairs, encouraging folk to move on when they don’t feel confident, or loose money.
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Posted on 21/10/2022 20:27 byI find it rather confusing and concerning to read that people are confused about what will happen if they change or cancel their booking. To have made the booking in the first place they must have confirmed that they have read and accepted the terms and conditions. Admittedly, they are badly written and confusing - to say the least - but if you didn't understand them or didn't read them why tick the box?
Posted on 21/10/2022 20:34
But haven't the T&Cs been changed/upgraded over the last week or so? If that is the case those in place when the the original bookings are made would have been different, and possibly less stringent than the present ones, and those would have been the ones read and ticked at the time of booking. One cannot be expected to read every change to the T&Cs especially if there is no notification that those changes have taken place.
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Posted on 21/10/2022 20:24 by SteveLIndeed it does. In the past we have extended a stay at a site and delayed our arrival at the next due to heavy snow, which I didn’t fancy towing in. Reading the terms and conditions, it looks as though we could now loose our deposit at the follow on site, as the change would be considered a cancellation. If this turns out to be the case, it is a very poor and potentially dangerous state of affairs, encouraging folk to move on when they don’t feel confident, or loose money.
Posted on 21/10/2022 20:34
In view of what we’re learning, I can’t help but wonder what will happen to deposits if the club cancels someone's booking. Flooding at York RP, for instance. It’s starting to look as if what they say and what they do might be two different things.🙁
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Posted on 21/10/2022 20:34 by nelliethehookerBut haven't the T&Cs been changed/upgraded over the last week or so? If that is the case those in place when the the original bookings are made would have been different, and possibly less stringent than the present ones, and those would have been the ones read and ticked at the time of booking. One cannot be expected to read every change to the T&Cs especially if there is no notification that those changes have taken place.
Rowena
Trailertenter