New Booking System

Other than being able to implement the Club's deposit and payment system there seems no improved functionality in the new software for members compared to the old? I know we can select a pitch type but that was there under the old system (awning/non awning pitches, serviced pitches) and I imagine would have been a fairly easy fix to add a few more options? It might have been better to have included the old drop down menu with sites listed by region which was fairly easy to select a site from. The new software must take you away from the club servers to select a location if, as indicated, they are using Google. 

The sad thing in all this is that we had a perfectly functioning booking system in place which all it needed to be added to was the deposit and payment system. I appreciate that Rowena has mentioned in one of her posts that the old software could no longer be updated so was becoming obsolete but was that imminent or several years down the road? I wonder if the Club are rueing the day they embarked on this change?

David

What is the point of the UK / Overseas tabs when booking, clicked on UK tabs did a search and I get Kuala lumps coming up, where in the UK is this.

If you get the correct search area eg Devon UK this will only bring up a list of 20 sites, whether main sites or CLs the list search stops at twenty.

The thing I find difficult to understand, if they are using the Google data base is why I get such a strange list of locations. If I search for Kendal on the new sites search, I get 5 returns with somewhere in Java at the top, Kendal UK second, followed by three in the US. Where as when I put Kendal into Google maps search, I get Kendal UK at the top followed by 9 places in and around Kendal.🤔

Checked into a site yesterday and my wife has to work so she will be staying two nights less than me. Poor warden had to go to the manual to find out how to reduce the fee by 2 nights for one person.  She got a little stumped. She said' she'd call me on my mobile when she'd found out how to do it.

She called me about 30 minutes later to say she'd sorted it so I went over to pay. This site had been booked before the new system came in but she advised me to only book for one person and add any extra people in when you check in. Don't think she was impressed.

Had to chuckle.

At the bottom left of each club web page there was a link to Trustpilot with the star rating also being displayed. Just noticed this morning that the link is still there but the stars have been removed.

That is what I have been advised also,  if booking under the latest debacle system to only book one person (especially on a tour)and pay for any additional members on arrival at the site.,

It will also be less of a loss of deposit, if for some reason you have cancel inside the 21days 

PS have now shortens our stay a a club site and booked a small commercial  site we have used before over Xmas and New Year at £12 a night cheaper and no deposits 

But 6 days on and that ace 5* review still has pride of place on the Membership page 🙄.  I'd cry if I cared.

TP star rating still there for me, on all pages. Club have posted an apology on their actual TP page now, on right in highlighted red.