Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 16/10/2022 10:20 by JVB66I do not know if this has been mentioned before? but as part of the new booking system there is/will be a "dynamic?"part of the system that seems to be the later one books a site the more expensive it will beš¤
Posted on 16/10/2022 11:58 byThe new Booking System with all its hitches and glitches pales into insignificance compared with the shake up to the T&Cs.
What tickles me is that anyone completing a booking must have ticked the box to say they and the members of their party have have read, understood and agree with the T's&C's. There must therefore be some very clever people out there š.
Posted on 16/10/2022 12:51
Oh yes. So easy to tick a box, it’s the reading bit that folks forget. Get out clause par excellence……
Post 21 days, something unexpected occurs, cue disgruntled Member (sounds a bit risqué that oneš¤£), expecting everything refunded, Club says, “but you ticked the box” sorry your hard earned cash is now ours.
There’s already advice regarding taking out insurance, folks need to read it properly if thinking of booking a long time ahead and for a long holiday.
Classic selling technique in the Leisure Industry.
1 person likes this
Posted on 16/10/2022 10:54 by TinwheelerYes, we (you and I) discussed it, particularly in respect of C&CC who already operate dynamic pricing. It remains to be seen if CAMC follow suit.
Posted on 16/10/2022 13:49
we had some working site staff came to us last night and were talking about it they also were surprised with the introduction of the system when it was far from being ready
and as staff had yet to find any of the hundred thousand members that had been sent any survey,. and remember all site staff are members
Ps the first time ever we have received an email from the cc saying that we could save up to 50percent on site fees?
I wonder if all the marketing speak as posted by via Rowena was just that and the club are already feeling the results of the new system debacle
4 people like this
Posted on 16/10/2022 12:51 by TakethedogalongOh yes. So easy to tick a box, itās the reading bit that folks forget. Get out clause par excellenceā¦ā¦
Post 21 days, something unexpected occurs, cue disgruntled Member (sounds a bit risquĆ© that oneš¤£), expecting everything refunded, Club says, ābut you ticked the boxā sorry your hard earned cash is now ours.
Thereās already advice regarding taking out insurance, folks need to read it properly if thinking of booking a long time ahead and for a long holiday.
Classic selling technique in the Leisure Industry.
Posted on 16/10/2022 14:24 by peedeeFor someone who largely uses CLs your complaining an awaful lot about the deposit system and T&C TTDA.
peedee
Posted on 16/10/2022 13:49 by JVB66we had some working site staff came to us last night and were talking about it they also were surprised with the introduction of the system when it was far from being ready
and as staff had yet to find any of the hundred thousand members that had been sent any survey,. and remember all site staff are members
Ps the first time ever we have received an email from the cc saying that we could save up to 50percent on site fees?
I wonder if all the marketing speak as posted by via Rowena was just that and the club are already feeling the results of the new system debacle
Posted on 16/10/2022 14:51 by TinwheelerFor someone who has frequently decried CAMC sites, PD, youāve become very defensive of the club and itās new booking system š¤·š»āāļø.
Posted on 16/10/2022 15:23
Thats because with a desktop I am not experiencing many of the complaints and I do not have a problem in accepting all the changes including the T&C. Even with an Android 8 inch tablet I can manage.
I only complain when I do not think things are right and if in the end I do not like it, I can always go elsewhere. The Club is not my sole go to when touring. However, I will support what I see as not a problem.
peedee
1 person likes this
Posted on 16/10/2022 15:23 by peedeeThats because with a desktop I am not experiencing many of the complaints and I do not have a problem in accepting all the changes including the T&C. Even with an Android 8 inch tablet I can manage.
I only complain when I do not think things are right and if in the end I do not like it, I can always go elsewhere. The Club is not my sole go to when touring. However, I will support what I see as not a problem.
peedee
Posted on 16/10/2022 14:53 by TinwheelerBut thatās nothing to do with the alleged concept of dynamic pricing, JV. Itās just a whinge about the booking system.
Posted on 16/10/2022 15:55
If posters don't indicate what devices and software they are using, it is very difficult to appreciate their problems. I have a variety of devices, some quiet old but not Apple, and I can get by on all but a smart phone where the App they have released, currently version 1.03, does not sit well on small screen devices. It is a real struggle to use on a phone and the App is not nearly so good as the old one.
peedee
Rowena
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