New Booking System

 To get a reply from the club, put your comments on TripAdvisor, you get a reply in 24 hrs, telling you about the servery of 100 000 members they sent out, but I still haven't found anyone who remembers it, perhaps it was amongst all the adverts  that come with the magazine, that's full of even more adds. 

Yes I am PD. I know when I am being taken for granted, when the Club I have been a Member of for 35 years (with a couple of breaks) doesn’t care about me anymore, when a once valued organisation has decided to put maximisation of income before anything else, and when it treats valued partners (CL owners) with less than politeness. Then there’s the terrible communications, the smoke and mirrors attitude to explanations around changes, the complete absence of anyone at very senior level offering a meaningful apology for the badly functioning bookings website. Others issues as well, but that’ll do for starters. Very much only paying the Membership for CL access nowadays.

At the moment the Club ranks second top in terms of organisations p***ing me off. Top spot I am not allowed to mention, but sadly I can’t do anything about either.

Our love affair with the Club has dwindled over the last decade or so. We use less and less Club Sites for a variety of reasons nowadays. Has to be either for an event or a special occasion. 

If “getting by”  is all you need then good for you. But hundreds of folks want higher standards, myself included. Particularly as we don’t have room for a desk top of any operating system in our 5.5 metre MH. I do have two very expensive and up to date Apple devices that function splendidly with every other website and App I choose to use. Hence I find sites, CL etc via other providers. 

So yes, I want more for my Membership than “getting by”. I suspect a good few more Members do as well.

I totally agree with both of your replies TTDA.  The thing that really gets me is that I am a fully paid up member, and have been for about the same time as you.  Like you, we use CLs a lot more than the main "club" sites, probably 90% CLs, 10% "club" sites.  As such, I expect to be able to access CLs as easily as "club" sites on this new-fangled booking system.  Including details on price.  Yet I can't.  Why not?  I pay my membership fee, which is the same amount as someone who uses "club" sites 90% of the time. 

In answer to PD, I have in previous posts stated which device and software I'm using, on more than 1 occasion.  But really, it has become very clear over the last month, since the launch, that this system is far from fit for purpose, if so many people are having issues.  And that is only reading the relatively small number of people posting on CT and TA, the majority of whom are having issues.

Why can’t I find site directions after booking a site?

Ouch, I have been told, However I appreciate most of what you say but while the new system is by no means perfect and has had a poor introduction it does work and is not as bad as many make out. It is not going to go away so members may as well get used to the new system and at least be constructive in their complaints rather than decrying it.

peedee

Because for some unknown reason they have not provided a link.☹️

Click / touch on the spyglass search function (top right of page, when not making a booking) type in the site name and the required site should come up top of the displayed list. Click / touch on it and you will be taken to the old web pages and can access directions as you did previously.

 Because for some unknown reason they have not provided a link.

It was rather an odd thing not to do given they have linked everything else. I am wondering if they have ideas of presenting directions in another way, perhaps in some form of mapping.  In the old phone App you used to be able to link to a sat nav or Google Maps as well as reading directions.

peedee

Because you are reluctant to ask Google to tell you? 

Many of us have provided detailed feedback as to how an app should work, giving examples of problems and the issues we're facing. I (and plenty of others) have done this via the TrustPilot site and also via email. 

One of the issues seems to be that the club isn't listening. They also reply in the past tense "we have had teething issues" - almost as if the problems have been resolved.

The same problems still exist weeks into the launch of the app - exceptionally slow loading, buffering, missing information etc.

Commercial apps shouldn't rely on its users "just getting by". Look at ACSI, Camperstop, Search for Sites etc. 

This week we're staying on a commercial site at Wool in Dorset because the app was too painful to use to find a CL.