New Booking System

Yes I saw it WN.🤔 It struck me as a complete lack of trust in the Membership, very sad. The moral of the story seems to be don’t celebrate a child’s birthday on Site, or staff might be sent knocking on your door.☹️

I do not know if this has been mentioned before? but as part of the new booking system there is/will be a "dynamic?"part of the system that seems to be the later one books a site the more expensive it will be🤔

Problem: Late/ no shows - Penalty - slapped hand unless serial offender.

Solution: Extend original paltry 72 hour period to 14/21 days - Penalty - All members card details held on file - Fixed/variable fee levied as required to achieve compliance.

Advantages: No deposits required. No website redesign required.

Analysis: Insufficient thought given to addressing the underlying issue previously identified and implementation of a cost-effective solution.

Conclusion: IT Department and CAMC senior executive not fit for purpose.

 

All members card details held on file -

- until they are stolen by crooks.

It will not have escaped the notice of criminals how bad the software in use actually is, and they will be looking for loopholes that can be exploited to their advantage.

That’s a worrying thought! 😬

Thank goodness for CLs - the vast majority are run by people with hearts and souls - and can operate as normal human beings with all the variations in character that means some we love but some are 'micro' CAMC's. - But at least we have a choice!

Yes, we (you and I) discussed it, particularly in respect of C&CC who already operate dynamic pricing. It remains to be seen if CAMC follow suit.

Booking a site this year took me back 15 years,no problem at all, plenty of availability. The honeymoon is over. I will book a site as and when I need to and if there is no availability in the area I want,then I will look to private sites instead.

That’s one way of using the dynamic element. However, it only works if there is a huge, and I mean huge, demand for pitches. So it might work in the peak months, (families with children bearing the brunt) but after that, it would need to discount in the non busy periods to fill the pitches.

They aren’t filling the Experience Freedom Glamping Pods at non busy times, as I keep getting special offers emailed through. It’s almost as cheap to stay in a GP on offer as it is to book a pitch at times.

Its all a huge financial win win for the Club. Financially secure, healthy Members won’t be that bothered, everyone else can just find their own solution. 

The new Booking System with all its hitches and glitches pales into insignificance compared with the shake up to the T&Cs. 

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