New Booking System

Hello

I said at the begging when this new booking system was first muted by the club why try to fix something when its not broken. Some people said it was broken it was changed simply because some selfish members was booking and not turning up.

If I have understood correctly that you have amended your booking by date rather than length of stay? It seems that any changes made within 21 days of arriving are going to cost the member, even if the Club doesn't actually lose money! The Club don't seem to have been very up front with this aspect of the booking system prior to its introduction. Given the raison d'être of the new system was to stop speculative bookings and therefore providing more availability the reality seems to have gone way beyond that? 

Clearly many people used the CMC because the booking system was generous compared to most of the equivalent competition like the C&CC and the majority of commercial sites. I do just wonder if you wanted to move a stay by one day at these non CMC sites whether you would pay extra for an amendment assuming they had space to accommodate the change?

David

Thank you Stuart & Patricia. That gives a good steer. The new system is too inflexible and punitive to our style of touring then, where we would sometimes amend pre-booked sites a few days ahead as we progressed.  

I suspect the answer to your question, then, is yes you'd have been penalised a fourteenth of your deposit, but that deposit would have been a very much larger figure (which, as I understand it, is 20% of the total, with a £25 minimum). 

It seems that any changes made within 21 days of arriving are going to cost the member, even if the Club doesn't actually lose money!

Well said, sir!  Exactly the point I've been trying to make too.  To those of us whose touring plans are flexible, the choice is now to throw away bucketloads of money as our plans evolve, or not make any bookings ahead and risk finding sites already filled. 

This looks like sheer commercialism, not a club there for its members.

For us, the CAMC has lost its unique selling point and is now no more attractive than the competition that we also belong to.  We always favoured CAMC's flexibility, so we used them far more than CCC. That will now change. 

I think one or two folks did say that the whole exercise appeared to be much more than sorting out the number of late cancellations, when it was first mooted earlier this year. The Club have got it’s cash extraction claws very firmly in view now, and even some of those who shouted loud for deposits are perhaps thinking this goes way beyond expectations. There’s no doubt it will ease the late cancellation issue. You change or cancel anything within three weeks of arrival at peril to your purse now! It’s a Club for the fit, healthy, no caring commitments at all and wealthy now! 

Hi, I just want to say that the club's new booking system is very difficult to get your head around. Can you please explain why it was changed as there was nothing wrong with the old system.

The club will 100% loose site bookings due to the introduction of financial penalties due to changes that sometimes have to be made for a variety of personal reasons at short notice, I can see a U turn in the future but the damage done to club membership relationships will be permanent .

As far as the new booking system navigation is concerned I guess in time we will get used to the changes but one wonders why the changes have been so comprehensive and were they necessary ? 

There is no doubt we will use alternative providers more in the future, prior to these changes our first choice was CMC.     

Hi, just tried to amend a booking for next April by arriving one day later, the whole stay is now more expensive than the original booking despite being one day shorter? 
the reason £10.24 admin fee and a £51.84 cancellation fee?

Apparently can only be resolved via a phone call.  Teething problems but does appear overly complicated🤗

I am sorry you are finding things difficult.  Personally I have no idea about the wayward app, or refunds, or changes of mind ,or switching from one site to another….but making an initial booking on the Club website seems to me very quick,  very easy.,and very straightforward. 

The new booking system doesn't work!

At All! I have spent hours trying to book one site next January/February and even got as far as the 'Basket' button which then wouldn't respond. Revenue is being lost by this system being implemented. Far more damaging than the Pandemic!

Everything that has already been said here and on other websites is true. I am seriously thinking of never booking again!