New Booking System

Rowena replied on 14/09/2022 09:31

Posted on 14/09/2022 09:31

Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed. 

Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.

SteveL replied on 12/10/2022 09:23

Posted on 12/10/2022 09:23

As it’s raining rather heavily at the moment and I am confined the van☹️ I thought I’d have a look at my future bookings made under the old system. I checked them against the confirmation emails and the prices tallied. Out of interest I checked out some of the same sites / dates on the new booking system and found them £2.50 / £3.00 a night more. Indeed the one that I added dates to under the new system, as it was part in May and part June, had all been recalculated at the new price. Hopefully for the rest, the prices showing in my bookings will not be increased, although I have no great faith that will be the case.

replied on 12/10/2022 09:41

Posted on 12/10/2022 09:23 by SteveL

As it’s raining rather heavily at the moment and I am confined the van☹️ I thought I’d have a look at my future bookings made under the old system. I checked them against the confirmation emails and the prices tallied. Out of interest I checked out some of the same sites / dates on the new booking system and found them £2.50 / £3.00 a night more. Indeed the one that I added dates to under the new system, as it was part in May and part June, had all been recalculated at the new price. Hopefully for the rest, the prices showing in my bookings will not be increased, although I have no great faith that will be the case.

Posted on 12/10/2022 09:41

The user and all related content has been Deleted User

replied on 12/10/2022 09:46

Posted on 11/10/2022 22:06 by paulmold

Club should simply admit they got it wrong, revert back to old app and website while they rethink it, redesign it and relaunch it when sorted. 

Posted on 12/10/2022 09:46

The user and all related content has been Deleted User

SteveL replied on 12/10/2022 10:58

Posted on 12/10/2022 09:41 by

😲 Surely CC Ltd hasn't used the confusion caused by the introduction of the new booking system to hide the introduction of price rises 🤣.  

Posted on 12/10/2022 10:58

Indeed it is a bit sneaky. Although  I don’t think they can be considered excessive. I looked at the same 4 days we booked at Cirencester in October 2021 and these had increased 3.8% to this year and currently another 6.8% to 2023. Given the rate of inflation that scale of price rises seems reasonable.

Goldie146 replied on 12/10/2022 12:00

Posted on 12/10/2022 10:58 by SteveL

Indeed it is a bit sneaky. Although  I don’t think they can be considered excessive. I looked at the same 4 days we booked at Cirencester in October 2021 and these had increased 3.8% to this year and currently another 6.8% to 2023. Given the rate of inflation that scale of price rises seems reasonable.

Posted on 12/10/2022 12:00

Could the increase be because hard standings are now £1 more?

SteveL replied on 12/10/2022 13:12

Posted on 12/10/2022 13:12

That may well come into it, as I had booked hardstandings, but it is only supposed to be a pound. So the £2.50 / £3.00 increase on my pre new system bookings is still an unannounced increase of £1.50 to £2.

Takethedogalong replied on 12/10/2022 13:49

Posted on 12/10/2022 13:49

Could it be MWD Steve? That’s another little communicated discount that has disappeared.

I admire the stoicism of some on here, (general term “some”) who happily seem to swallow whatever increases the Club applies to their nightly fee. Dedication indeed.

brue replied on 12/10/2022 14:25

Posted on 12/10/2022 14:25

The booking I made for this year prior to the new system starting has remained the same price, I would imagine forward bookings for 2023 will have extras like hardstanding charges and general increases. I think if you read the T&Cs price increases are likely to appear without notice. (Just like our food bills ha ha, butter's gone up again! frown)

Tinwheeler replied on 12/10/2022 14:35

Posted on 12/10/2022 13:49 by Takethedogalong

Could it be MWD Steve? That’s another little communicated discount that has disappeared.

I admire the stoicism of some on here, (general term “some”) who happily seem to swallow whatever increases the Club applies to their nightly fee. Dedication indeed.

Posted on 12/10/2022 14:35

I had a reminder to renew today telling me what great value for money club membership is🤣🤣🤣🤣🤣🤣🤣

vbfg replied on 12/10/2022 15:23

Posted on 12/10/2022 13:49 by Takethedogalong

Could it be MWD Steve? That’s another little communicated discount that has disappeared.

I admire the stoicism of some on here, (general term “some”) who happily seem to swallow whatever increases the Club applies to their nightly fee. Dedication indeed.

Posted on 12/10/2022 15:23

It isn't just CMHC sites though is it?  Someone was reviewing a very nice CL only the other day and I notice that the price  goes up from £20 to £25 from the start of next year and I have noticed other CLs prices are going up as well and I envisage that many commercial sites will put up their prices for next year. Realistically, we couldn't really expect anything else. 

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