Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
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Posted on 12/10/2022 17:33 by SteveLAs you say many things will not affect the cost of a pitch. However, overall inflation is highly influenced by the price of gas, electricity, fuel for the tractors, wages for the staff. Increasing cost of outside services such as electricians the people who empty the medical waste bins in the facilities. The cost of collecting commercial waste, emptying the septic tanks etc etc.
The price of fish doesn’t have a lot to do with it. Although our local fish man has had to up his prices. A tank of fuel for his van is now over £100 and fuel costs affect the boats as well.
Personally I think increases which are at or below inflation reasonable. Look about DD there is much that isn’t rising in price.
Posted on 12/10/2022 16:31 by DavidKlyneNellie
I was trying to put forward a positive way forward. It seems that having both Club sites and CL's combined in the same system causes more issues than it solves. I would have thought it quite easy (by those that do such things) to create a CL specific App. You wouldn't need the booking aspect as you have to book direct which would free up a lot of the detail. Tell me differently but the old App seemed to work OK? I imagine the same people that wrote that would also write the new App but without the difficulties associated with the booking system. So why shouldn't a stand alone CL App for be perfectly feasible?
David
Posted on 12/10/2022 19:20
Well done David for making a positive suggestion to move things forward. It's a great shame that some people get pleasure from knocking those suggestions down. I suppose it's the easy option to be negative than to give it some thought and suggest some solutions themselves.
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Posted on 12/10/2022 20:30
The Club would like to thank all of our members for their patience and support following the launch of the new booking system.
We know we’ve had a bumpy start and we are dedicated to fixing the known technical issues and improving the member experience. This of course wasn’t the launch or experience we had in mind for members, so we really appreciate you bearing with us while we continue to get everything the way we intended it to be.
A number of members have been asking why we replaced the old booking system. First and foremost the old booking system could no longer be easily maintained and wasn’t capable of meeting the needs of the members for the future.
After feedback from over 100,000 members and several focus groups the new system was designed to deliver a number of member benefits:
We would also like to thank all of those members who have made a booking through the new system. In fact, since the new booking system and app went live, 55,000 members have booked over 200,000 nights away on our campsites.
Check out the details on the latest technical fixes that we're making plus video guides and frequently asked questions here: Help and Advice on Making a Booking.
Posted on 12/10/2022 16:31 by DavidKlyneNellie
I was trying to put forward a positive way forward. It seems that having both Club sites and CL's combined in the same system causes more issues than it solves. I would have thought it quite easy (by those that do such things) to create a CL specific App. You wouldn't need the booking aspect as you have to book direct which would free up a lot of the detail. Tell me differently but the old App seemed to work OK? I imagine the same people that wrote that would also write the new App but without the difficulties associated with the booking system. So why shouldn't a stand alone CL App for be perfectly feasible?
David
Posted on 12/10/2022 20:38
It would be of no benefit to the "club" to produce that app, as it would cost them ( or should I say us, as members) another amount of money and time that could/should be spent sorting out the new site booking system. They could of course revert to the old app and admit that they got it wrong, but hell will freeze over before they admit to having made a mistake or two.
Posted on 12/10/2022 17:00 byPerhaps if more people used the independent CL booking app then any attachment to CC Ltd could be severed.
Posted on 12/10/2022 20:47
There are only a relative few CLs that are members of this, and it cost them to be a member of it. Some are already operating at a very small profit margin which the costs associated with this system would erode, and so won't join. Tda has also highlighted other reasons some not being members. It is just another commercial operation that those using it have to pay for in increased site fees, just like the CC's new booking system.
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Posted on 12/10/2022 20:30 by RowenaThe Club would like to thank all of our members for their patience and support following the launch of the new booking system.
We know we’ve had a bumpy start and we are dedicated to fixing the known technical issues and improving the member experience. This of course wasn’t the launch or experience we had in mind for members, so we really appreciate you bearing with us while we continue to get everything the way we intended it to be.
A number of members have been asking why we replaced the old booking system. First and foremost the old booking system could no longer be easily maintained and wasn’t capable of meeting the needs of the members for the future.
After feedback from over 100,000 members and several focus groups the new system was designed to deliver a number of member benefits:
- Improving the availability of pitches across our UK Club Campsites
- The ability to book multiple campsites at the same time
- Booking the pitch type of your choice before arrival
- Faster check-in
- A new interactive map
- New Club App
We would also like to thank all of those members who have made a booking through the new system. In fact, since the new booking system and app went live, 55,000 members have booked over 200,000 nights away on our campsites.
Check out the details on the latest technical fixes that we're making plus video guides and frequently asked questions here: Help and Advice on Making a Booking.
Rowena
Trailertenter