Posted on 14/09/2022 09:31
Good morning. We sincerely apologise for the inconvenience being caused with the implementation of our new booking system. Members and guests are able to make bookings through the new system however this is not the complete experience we have designed.
Please be assured our IT and Technical Teams are working extremely hard to resolve all of the issues as soon as possible.
2 people like this
Posted on 12/10/2022 20:47 by nelliethehookerThere are only a relative few CLs that are members of this, and it cost them to be a member of it. Some are already operating at a very small profit margin which the costs associated with this system would erode, and so won't join. Tda has also highlighted other reasons some not being members. It is just another commercial operation that those using it have to pay for in increased site fees, just like the CC's new booking system.
Posted on 13/10/2022 08:44
It's difficult to think that CAMC want to have CL owners on board and take membership fees from those who want access to CLs but then relegate them to the backwaters of the search system.
The CL Booking app set up by CL owners is an example of how good things could be if CAMC provided something similar. A lot of people have signed up for it. However it doesn't look like an integrated booking system will ever happen for those who pay the CAMC membership fees to access CLs.
1 person likes this
Posted on 12/10/2022 20:30 by RowenaThe Club would like to thank all of our members for their patience and support following the launch of the new booking system.
We know we’ve had a bumpy start and we are dedicated to fixing the known technical issues and improving the member experience. This of course wasn’t the launch or experience we had in mind for members, so we really appreciate you bearing with us while we continue to get everything the way we intended it to be.
A number of members have been asking why we replaced the old booking system. First and foremost the old booking system could no longer be easily maintained and wasn’t capable of meeting the needs of the members for the future.
After feedback from over 100,000 members and several focus groups the new system was designed to deliver a number of member benefits:
- Improving the availability of pitches across our UK Club Campsites
- The ability to book multiple campsites at the same time
- Booking the pitch type of your choice before arrival
- Faster check-in
- A new interactive map
- New Club App
We would also like to thank all of those members who have made a booking through the new system. In fact, since the new booking system and app went live, 55,000 members have booked over 200,000 nights away on our campsites.
Check out the details on the latest technical fixes that we're making plus video guides and frequently asked questions here: Help and Advice on Making a Booking.
Posted on 12/10/2022 21:38 by huskydogSo why was the system launched when it was known there were technical issues and other problems, didn’t anyone test it ???
Posted on 13/10/2022 09:09 by TinwheelerDon't forget that anyone wishing to use CLs whether they access the info via CAMC's website/app or any third party listing needs to be a member, so the membership fee still has to be paid.
Posted on 13/10/2022 09:09 by TinwheelerDon't forget that anyone wishing to use CLs whether they access the info via CAMC's website/app or any third party listing needs to be a member, so the membership fee still has to be paid.
Posted on 13/10/2022 09:43 by brueThat's what I was saying and the value for money seems to be supplied by outside providers who feel the fee paying "experience " could be greatly improved. Why can't the club do this too?.
Posted on 12/10/2022 20:30 by RowenaThe Club would like to thank all of our members for their patience and support following the launch of the new booking system.
We know we’ve had a bumpy start and we are dedicated to fixing the known technical issues and improving the member experience. This of course wasn’t the launch or experience we had in mind for members, so we really appreciate you bearing with us while we continue to get everything the way we intended it to be.
A number of members have been asking why we replaced the old booking system. First and foremost the old booking system could no longer be easily maintained and wasn’t capable of meeting the needs of the members for the future.
After feedback from over 100,000 members and several focus groups the new system was designed to deliver a number of member benefits:
- Improving the availability of pitches across our UK Club Campsites
- The ability to book multiple campsites at the same time
- Booking the pitch type of your choice before arrival
- Faster check-in
- A new interactive map
- New Club App
We would also like to thank all of those members who have made a booking through the new system. In fact, since the new booking system and app went live, 55,000 members have booked over 200,000 nights away on our campsites.
Check out the details on the latest technical fixes that we're making plus video guides and frequently asked questions here: Help and Advice on Making a Booking.
Posted on 13/10/2022 09:48
On the list of technical fixes still to be made there is no mention of improving the operation speed to make the system useable so is this it then, the figure of 55,000 bookings is meaningless unless you give a comparison against previous years I suspect this figure would be much higher if the system works, you give the impression the system is now running successfully I would disagree.
6 people like this
Posted on 13/10/2022 10:17
Following on from Rowena’s latest post can the club tell us when we are going to get easy access link to site directions instead of having to go through Google or even the clubs own search system, they can put links on to site information and layout, even links to cycle routes, all of which are no good if you can’t find the site
Rowena
Trailertenter