Early arrivals - action at last?

Posted on 04/09/2022 10:57 by JVB66

No site is the same for space to wait  but it seems the tick box has yet again taken over from common sense 

Which in the years of our membership is for a few site staff an excuse to use it as an "I run this site And what I say goes"🤔

I have had a run in recently with a couple of Managers? who can only run a site via tick boxes 

Posted on 03/09/2022 14:32 by eurortraveller

I’m afraid this Club and it’s wardens have a lot to learn.

But once we have a booking system where members have paid in advance under the new system.the HR department at Head Office will be urgently re training wardens about breach of contract law if they turn people away who have paid.

Whether they will ever learn customer service such as the better commercial sites have is another matter. For instance  Polmanter site at St Ives says visitors are welcome to park free of charge from 0200 in the early arrivals area, to check in at reception from 0900, have breakfast on the cafe while they wait, and the staff do their best to have all pitches ready by 1230, but often earlier.

 And of course visitors can book a pre selected pitch so they don’t have to race other people to bag the pitch they want.

 

Posted on 04/09/2022 11:25 by Takethedogalong

It would be much better all round if staff could use their initiative and manage each site individually, dependent upon space, time of year, time of day, how busy the site is, approach roads, surrounding area etc……

This is possibly how things have been done for quite a while, but of course has always drawn the attention and scorn of those who like things very black or white. At the end of the day, it’s a problem caused primarily by Members, who either can’t or won’t use their own bit of common sense, and the percentage of folks doing this has now reached levels where action has had to be taken for one reason or another.

The simplistic one rule covering all Sites, fully implemented with no room for independent interpretation will please many, catch out an innocent few, educate the selfish/devious, be hard on front line staff at times. Hopefully, once the message has fully got through, things will calm down. It’s probably only a very tiny minority where things end up in a suspension situation thankfully.

 

Posted on 04/09/2022 11:23 by Rocky 2 buckets

Geez JV, that is the first time I’ve heard you be negative towards any C&MC employee😱

Posted on 04/09/2022 11:15 by JVB66

There are concessions and also common sense  which at times it seems are not compatible when the tick box society are involved😏🤣🤣

Posted on 04/09/2022 11:26 by GEandGJE

So what is it that you are afraid that the club and the wardens have to learn.

Your example of customer service at one site against the Club's whole network of sites is comparing apples too oranges, which is a phase used a lot lately.

Posted on 04/09/2022 11:36 by JVB66

Just shows that every poster does not read all what is written 

Posted on 04/09/2022 11:54 by Takethedogalong

Getting customer care right is never easy, and particularly hard across multi site businesses with differing constraints. Respect has to come from both staff and customers. It’s very difficult where Service Sites differ hugely in terms of geography, space, etc…… 

Customers often take the simplistic view that anything bearing the same badge is identical across all sites so get caught out, take umbrage, throw their toys out of the pram if there is the slightest deviation from their expectations. Others love the difference, embrace the quirks and relish how hard the staff work to put their individual take onto things, so long as it’s done with fairness and a smile.