Early arrivals - action at last?

Because it's not about when you arrive early, or how close to 1pm as ED was alluding to but the sanction or action that was/can be taken if you do AND then refuse to leave as instructed, as I explained in my reply to him.

Wow indeed but referring to holiday makers as "offenders" is not really part of the leisure industry ethos is it? Or maybe it is with CAMC and maybe the early arrivals have occurred due to lack of management commitment till it suddenly becomes a problem because arrival times were changed, early arrivals were previously allowed on site and no general policy enforced. However the member concerned has now been hung up for the jeering crowd...he made a mistake and all he wanted was a holiday! (If all this is to be believed.) If only it was "simples." 

Anyway happy holidays folks, Hillhead is a very big site with a good sized arrivals area and don't be afraid if you're a few minutes early after getting through the directions and traffic in busy Torbay I hope you'll get a warm welcome. Don't go down to the Dartmouth ferry, upper or lower to kill time, it's really not advised you might find yourselves heading over the river! 

I have seen and read the post on the other forum and it seemed to me the poster did so without rancour. He explained the situation. He, apparently, kept his calm but stood his ground. We can only take what people post at face value. His argument was that having arrived, what was it 5/10 minutes early because he had made better progress than he was expecting having only travelled from a nearby Club site despite leaving there as late as he could. Despite there being plenty of room for him, and others. to wait until the barrier opened at 1.00pm he was asked to leave which he initially refused to do. A more senior member of staff came to speak to him and said if he did not leave he would suspend his membership. He again refuses and I assume the member of staff put into action what he said he would do. The member left the site but did not return and the Club lost an income of £449. So that is it in a nutshell. 

Personally I think the whole saga, if it is accurate, is somewhat stupid.  I don't believe site staff would act in such a way if they had not had instructions from HQ to do so. Is the CMC a customer friendly organisation, does it actually care whether people remain members. I am not sure whether this person intends to remain a member but who could blame him if he didn't along with all those others who having had a bad experience at this particular site have suggested they won't remain members. We will never know of course.

David

 Evening

I think the point of your thread TW is to highlight that we as site staff are surely taking action with early arrivals. That is indeed true but with respect to use an example of a member having their membership suspended because they've turned up early and the ensuing issues it involved is a bit of a harsh example in my opinion. It needs to be said that that type of action is the absolute last result in trying to resolve any issue. Peoples reaction to the arrival time has in the main been pretty well received overall, even asking people to leave and come back hasn't been so bad in the scheme of things, obviously when we say no or apply some rule or other it doesn't go down well. There's been a few over the network this summer as the op mentions that have turned into something really unpleasant which have resulted in the customer leaving site minus a membership, but I can say whole heartedly that to take a membership away goes against what we do. I've had that unpleasant experience only twice in my 13 years as a member of staff.

JK

Just to be accurate he arrived 15 minutes early and refused to leave then for the first time.

Precisely why I used inverted commas, Brue.

I think you make too much of this as the member in question was only the catalyst in this instance in a thread about the club seemingly at last imposing meaningful sanctions.

Not quite, JK. The point of my thread was to highlight that serious sanctions are reported to be taken, where appropriate, against early arrivals. Therefore, the case I reported was relevant and not a harsh example at all in view of the fact we are talking here about early arrivals.

I'm pleased to hear that this example is a rarity and that most people are complying. However, if you look at the numerous reviews of all sites, it seems there are many who turn up early and complain about being turned away. I think, in view of this, any of us can be forgiven for thinking the problem is more than minimal. It’s something that is echoed across several forums and, consequently, gives the appearance of being a bigger issue than you suggest.

Likewise  ....

Go to the Caravantalk website, bring up the forum, scroll down through the headings until you reach Clubs section (quite a way down) and then you need to find the relevant post mentioning Hillhead. I am not linking it, as it invariable leads to arguments as folks start to comment on what folks post on there. 

We have to take the poster by face value,and yes I read it on the other forum too.I actually had read it before Tinwheeler opened this thread, and thought at the time it was rather odd.He had no anger in his post,and admitted he was early.

What I do find strange in all of this, why post it on another forum, when he know's this forum is monitored.I just cannot see what he hopes to achieve by this.