Cancellations

It doesn’t matter to me at all whether it’s fact or not but thank you all the same for the reply. The obscure hints and comment about membership were unfortunate.

A similar development does not seem to have reached the IT department.

 The IT department have not yet finished their biscuits.

I think you'll find that it's quality street, not biscuits

JK

Quality Street? More like "cul de sac."

TW you have mentioned many times over the past weeks that you will no longer be using club sites and have in fact given up your membership and I respect your decision on that therefore I wonder why you needed to ask that question unless you felt that you needed to validate my post.

I was going to post an answer on how deposit and balance payments are made, but no longer will as I don't want to be challenged on that post either.

Thanks for the reply, GE, but you’ve replied once already. I'm no longer continuing this line of the discussion as it’s detrimental to the thread and, although I’ve enjoyed the participation, it’s now getting perilously close to breaching the guidelines. I'm sure you understand 👍

To return to the subject of the time taken to make refunds, yesterday I cancelled an online order and the following is an extract from the confirmation email I received -

"If your order was placed using a debit card, it typically takes up to 5-10 working days for the funds to appear back in your account.  If you used a credit card to make payment, then it can sometimes take a little while longer for your card company to process this request.

The time it takes for funds to return to you is set and controlled solely by your bank and any experience of refunds that you have had in the past will likely apply here."

I think it's shocking and I don't believe it's factual.

I cancelled one with Amazon recently, because I ordered the wrong thing and then reordered correctly. Two debits appeared as pending on my credit card, however only the correct one went on to be processed the other simply disappeared after a day or two. Some retailers aren’t as good, just wanting to hang onto your money as long as possible and there really needs to be some legal limits set on the time taken for such refunds.

Personally although I and others have had problems due to the new  booking system with deposit errors etc the actual refunds have been prompt once the issue was sorted. I would expect the same regarding the cancellation issues once they have gone through the system. Maybe the OP can let us know know the outcome now that we're back in a "working" week.