Cancellations

Posted on 12/03/2023 09:59 by KjellNN

Our experience with refunds in general is as B2, often on the same day, even within hours, but we do not pay anyone with a debit card unless there is no alternative.

99.99999% of our purchases are by credit card.  Should there be a problem then the money is not missing from our funds for a lengthy period.

Transferring money to others directly is normally by faster payment, and mostly seems to happen instantly, even in the middle of the night.

Posted on 12/03/2023 08:03 by Bakers2

If I reject a substitution on a Tesco online shop, the deliverer notes it on their equipment and its back in my account within hours. Often only talking small amounts of money. That's done on the doorstep as I receive the delivery.

 Should I have cause to complain about quality of an item, its happened twice since we started online deliveries in the pandemic, its been with 48 hours maximum. 

Clearly it depends on your systems and IT competence.

 

Any return of online shopping has been back in my account within hours of the sellers receipt of the item.

Maybe I'm lucky?

 

Processing refunds in the OP instance should be no different to making a booking. If they can take a deposit on non HQ working days the correct info input by any member of staff for a refund should immediately be returned.......

 

It is nothing to do with banks keeping the money as far as I know. If I transfer money my bank tells me for the recipient 

 

 Sorry tried to edit to say bank says transfers need to be before 2pm for it to show in recipient account. Whole post has gone mad on spacing and cursor jumping.

Such is this system I can't just discard my edit.....

Bakers 2, this is a problem at your end, might I suggest you don't do paragraphs, just continuous typing, with full stops of course.

Posted on 12/03/2023 11:55 by moulesy

I'm not sure I understand how your first two sentences match up Kj?

You say refunds are generally done very promptly, so the money wouldn't be missing from your account for long periods would it?

I can see that for very large purchases credit cards are preferable, but for day to day spending there's surely little advantage over a debit card?

Hopefully the OP will come back to let us know when the refund did appear in his account, tomorrow with a bit of luck! 

Posted on 12/03/2023 08:05 by cyberyacht

Leaving aside the refund of deposit aspect, if closing the site at short notice because of snow, it begs the question of what they do with those already on site.

As I have posted on several occasions before, all that CAMC needed to do was change the cancellation period from a ridiculously short 72 hours to a more sensible 7-10 days or such longer period as they thought appropriate, retaining members card details on file with a penalty charge being applied if cancelling within that period. It would have enabled the 'no deposit' USP, of which they were so proud.

Posted on 12/03/2023 15:51 by GEandGJE

I'm afraid that by holding members card details the club would not only be breaking GDPR regulations but also PCI DSS which regulates the card payment industry. The fines would be huge and so would the fraud risk. The club is actually protecting us members by not holding our credit card details.

Posted on 12/03/2023 11:55 by moulesy

I'm not sure I understand how your first two sentences match up Kj?

You say refunds are generally done very promptly, so the money wouldn't be missing from your account for long periods would it?

I can see that for very large purchases credit cards are preferable, but for day to day spending there's surely little advantage over a debit card?

Hopefully the OP will come back to let us know when the refund did appear in his account, tomorrow with a bit of luck!