Cancellations

H14LSB replied on 11/03/2023 15:44

Posted on 11/03/2023 15:44

Well I have to say that the club seems to be turning into nothing more than a one-sided money making machine.

A month ago we booked a site for today for 8 nights, and were forced to make an instant £50 deposit to secure the pitch.

At 0855 Friday, the site rings me to tell me they are not opening this weekend (due to the weather - fair comment and understandable), but rather than just cancel the first two nights, they will cancel the full 8 nights "so you get your deposit back".

Well, over 24 hours later - and still no sign of my deposit re-appearing in my account. Guess it's going to be AT LEAST another 48 hours, because God forbid the club opens their offices at weekend!

GEandGJE replied on 13/03/2023 10:06

Posted on 13/03/2023 08:50 by Tinwheeler

Do you know for a fact that camc uses a third party payment company or is it supposition on your part?

Posted on 13/03/2023 10:06

If you were a member and making a booking you would see.

SteveL replied on 13/03/2023 10:23

Posted on 13/03/2023 10:23

I don’t see what difference it makes wether it is in house or a third party. In one the organisation handles the payments themselves, in the other the organisation requests the third party to take the balance, or make a refund. In the case of CY’s suggestion, they would request that the sum for the first night is debited in the case of a no show. 

Tinwheeler replied on 13/03/2023 10:38

Posted on 13/03/2023 10:28 by

True, but you won't normally be covered when you only pay a deposit on the debit card. With chargeback, you only get back the amount you originally put on the card. That makes it different to Section 75, which pays out the full cost, up to £30k, even if you'd just put a 1p deposit on your card, and paid the rest in cash.

Posted on 13/03/2023 10:38

That's a different scenario, DD. Chargeback applies equally to debit, credit and prepaid cards which is contrary to the misleading info in your earlier post. 

replied on 13/03/2023 10:40

Posted on 13/03/2023 10:06 by GEandGJE

If you were a member and making a booking you would see.

Posted on 13/03/2023 10:40

The user and all related content has been Deleted User

Tinwheeler replied on 13/03/2023 10:41

Posted on 13/03/2023 10:06 by GEandGJE

If you were a member and making a booking you would see.

Posted on 13/03/2023 10:41

I was a member for nigh on 20 years until a few months ago. Will you explain your obscure comment please?

Incidentally, I don't need to be a member in order to book.

Rob2CathDavies replied on 13/03/2023 13:52

Posted on 13/03/2023 13:52

I know the deposit thing is decided and I should accept it.

I think members who are sensibly deciding not to travel when they feel uncomfortable about it. E.g. in light snow, in a yellow warning area, should not be penalised at all.  Their deposits should be refunded, and I understand this could take a week or ten days, which is fine as long as you get it back.

The Club is being run now exactly the same as commercial sites so there seems to be no advantage except for accessing the CL network.  I no longer feel like a member of a club, enjoying a privilege of flexible, no deposit bookings.

The system in place before, sometimes left a handful of empty pitches on busy sites due to late cancellations.  
The club was achieving healthy surpluses with the old system. 

If there are six empty pitches the last person to arrive still has a choice, and touring vans might be lucky and get a pitch.  I can’t see the problem there.

Sorry I had to get this off my chest at this late stage, but the snow cancellations getting vouchers, or even no refund, made me so cross!

Navigateur replied on 13/03/2023 13:56

Posted on 13/03/2023 13:56

If card details are not being retained somewhere, how does the "Club" manage to charge the ballance after deposit on the night before arrival . . ?

Tinwheeler replied on 13/03/2023 14:17

Posted on 13/03/2023 13:56 by Navigateur

If card details are not being retained somewhere, how does the "Club" manage to charge the ballance after deposit on the night before arrival . . ?

Posted on 13/03/2023 14:17

Good point, Nav 😎

GEandGJE replied on 13/03/2023 16:25

Posted on 13/03/2023 08:50 by Tinwheeler

Do you know for a fact that camc uses a third party payment company or is it supposition on your part?

Posted on 13/03/2023 16:25

No supposition needed, the club does use World Pay for payment card processing.

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