Cancellations

I meant that you'd have lost your deposit if you'd decided to cancel the other 6 days yourself. If they'd only cancelled the first 2 days and then you decided not to go because of continued poor weather you'd have had to pay the full whack under the new system wouldn't you? If you decide to go, you haven't actually lost anything, have you except maybe a couple of pence interest on a likely rather small amount of money.

I think you're being a bit unreasonable expecting site staff to do that immediately, in fact I doubt they are even able to, and, as said before, it's generally the case that such refunds aren't immediate.

It does seem a bit variable. Often it is around 3 days to get a refund, sometimes a bit more. However, I have had a couple from Tesco in the last month in relation to home deliveries. Email re refund came within minutes and the refund itself  was made to my MasterCard within 24 hours. So clearly it is possible. Although neither was across a weekend.

+1👍🏻, a bugbear of mine is-I buy something on line Saturday morning & I watch it disappear from my account in front of my eyes. If I get refunded on a Saturday it’s usually weds+ before it appears in my account. It’s crazy that banks can take money in a heartbeat but struggle to give it back. . .Those pesky/lazy computing systems🙄

If I reject a substitution on a Tesco online shop, the deliverer notes it on their equipment and its back in my account within hours. Often only talking small amounts of money. That's done on the doorstep as I receive the delivery.

 Should I have cause to complain about quality of an item, its happened twice since we started online deliveries in the pandemic, its been with 48 hours maximum. 

Clearly it depends on your systems and IT competence.

Any return of online shopping has been back in my account within hours of the sellers receipt of the item.

Maybe I'm lucky?

Processing refunds in the OP instance should be no different to making a booking. If they can take a deposit on non HQ working days the correct info input by any member of staff for a refund should immediately be returned.......

It is nothing to do with banks keeping the money as far as I know. If I transfer money my bank tells me for the recipient 

 Sorry tried to edit to say bank says transfers need to be before 2pm for it to show in recipient account. Whole post has gone mad on spacing and cursor jumping.

Such is this system I can't just discard my edit.....

Bakers 2, this is a problem at your end, might I suggest you don't do paragraphs, just continuous typing, with full stops of course.

Leaving aside the refund of deposit aspect, if closing the site at short notice because of snow, it begs the question of what they do with those already on site.

As I have posted on several occasions before, all that CAMC needed to do was change the cancellation period from a ridiculously short 72 hours to a more sensible 7-10 days or such longer period as they thought appropriate, retaining members card details on file with a penalty charge being applied if cancelling within that period. It would have enabled the 'no deposit' USP, of which they were so proud.

I suppose the time taken to pay money back isn’t that different to paying it out. Sometimes, although I have paid for the item the sum sits in pending transactions for several days, (including CAMC deposits) before being debited. This is particularly the case over weekends. From the point of view of the recipient, I assume their account won’t show a credit until mine is actually debited. The money just sits in limbo in the banking system.

One of the worst for this is my experience is HMRC.

Some in my family were due overpaid tax and unless you ring them up to get things moving it might take a long time. We rang them up and they said that it would take up 14 days, though it took five, but they said if we hadn't rang them it would have been picked up and refunded at the start of the new tax year which was then over seven months away!

From reading on here about people and their refunds from the Club that they seem to be actioned by the financial team. You can imagine after a bout of bad weather with site closures, especially at weekends, that there could be a fair number to process so I suppose delays are inevitable. I suppose the difference between a supermarket refunding immediately on the doorstep and the Club is the sheer size of the refund. Probably on average about £2 for a supermarket and probably £30 plus for the Club. Because of the size of refunds the Club might feel it needs some audit mechanism in place which will cause a small delay. I doubt that it will be explained to us?

David

Our experience with refunds in general is as B2, often on the same day, even within hours, but we do not pay anyone with a debit card unless there is no alternative.

99.99999% of our purchases are by credit card.  Should there be a problem then the money is not missing from our funds for a lengthy period.

Transferring money to others directly is normally by faster payment, and mostly seems to happen instantly, even in the middle of the night.

H14LSB

I'm sorry if you do not like the comments I am about to make  but I think that you seem to be making a fuss and are angry unnecessarily. If you paid your deposit by credit card the normal comments  from any firm/organisation is that a refund could take 3 to 5 working days to be shown in your account. That is standard procedure but sometimes the refund is shown earlier. (I don't know but assume this would be the same for a debit card refund.)

Again I'm sorry if you don't like the following comment. Your last paragraph seems  unnecessarily vitriolic and over the top.  I don't want to be rude but were you really so desperate for your money to be  shown to have been refunded the same day?

It seems to be a matter of some great concern and perhaps principle to you but surely the money will be returned within the next few days. If so, what's the problem?  If not, then I think you have a right to take this up with Club HQ.

You may say (quite correctly) that this has nothing to do with me but presumably you posted to vent for feelings and would expect to receive comments from others. Your second sentence also implies you do not like having to pay a deposit, considering that you have been "forced" into doing so. This is just the way things are now with both clubs and commercial sites.

Will you be posting to tell others how long it took for the money to be shown as having been refunded to your account.? I think that will be interesting to some who have responded to your post.

Her's hoping that you will be able to get to the site within the next day or so and that you have an enjoyable and stress-free time. Best wishes.