Be careful what you say when you review a CL

replied on 18/12/2015 23:03

Posted on 18/12/2015 23:03

We stayed at the Gamekeeper's Cottage CL near Alsagers Bank in Staffordshire in August. It was in a lovely location with splendid views, and had EHU and water to all pitches. The price was also very reasonable for the facilities available. Yes there were some relatively minor access issues, including sloping approaches to the pitches, but not anything like as bad as one reviewer had said - and until then not something which most people had rated as a problem. As a result of his review, bookings collapsed to the point where - taking insurance into account - it was no longer viable for them to keep the CL open. It closed for good at the end of the season.

When posting reviews, please could you think carefully about the effect your review might have on future bookings. Try to concentrate on positive aspects where possible (in this case lovely location, great walks in the area, a five minute walk to an excellent pub, water points on all pitches) rather than get carried away with perceived issues with the CL. Sadly we will be unable to make a return visit to this CL.

Boff replied on 19/12/2015 07:39

Posted on 19/12/2015 07:39

Sad story, not aware of that particular CL, but it is obvious that some people would be better staying in an Hotel rather than a campsite. 

Any review should be balanced and honest, but it is also the responsibility of the reader to interpret reviews sensibly. 

Oneputt replied on 19/12/2015 07:43

Posted on 19/12/2015 07:43

Without being controversial what actual evidence is there that this one review caused the callapse of the CL.  I write quite a few reviews and hopefully write truthfully how I find a site but obviously it is my personal view and someone else my have a contrary view.  I never look at a single review and take it as gospel

replied on 19/12/2015 08:43

Posted on 19/12/2015 08:43

Unfortunately the reviews have vanished from the web site along with the CL, so I cant reference it. However if you took the review literally, you would conclude that it was dangerous to attempt to drive to the CL in a motorhome and access a pitch, and virtually impossible with a caravan. It was the owners who told us about this while we were staying there. The bookings dried up immediately after this particular review appeared.

JohnDH replied on 19/12/2015 08:45

Posted on 19/12/2015 08:45

There are two sites, one a CL the other a CS. Both have some horrid sloping pitches, but you can still us the pitches. Both owners help you with pitching etc. But hey! they are CLs, cheap, fun etc. etc. I would not dream of commenting on these issues as a big negative, more of a feature. The one thing I would like to see changed though. I would make it mandatory for ALL operators to publish accurate pictures of their sites. I would also urge people to use google to look at the general location of any site. I see lots of reviews about noisey roads. As I say, use google.

I would expect a negative review to be more about something that is not as described. ie Grass pitches, and it's a gravel car park. Down a quite lane and its next to the M1. Sheltered spot and its on the top of Ben Nevis.

JohnDH replied on 19/12/2015 08:53

Posted on 19/12/2015 08:53

Without being controversial what actual evidence is there that this one review caused the callapse of the CL.  I write quite a few reviews and hopefully write truthfully how I find a site but obviously it is my personal view and someone else my have a contrary view.  I never look at a single review and take it as gospel

Customer reviews  have a huge impact on on how others view a particular business and the sales that business achieves. Behavior Begets Behavior, if one person comments about a gently sloping pitch, it doesnt take long before reviews come in decribing it as the north face of the Eiger. It has to be said, eBay is one of the masters of using customer feed back as part of the business model. You are correct to use all of the reviews, good and bad to form an overall picture.

Fisherman replied on 19/12/2015 08:55

Posted on 19/12/2015 08:55

They may be closed as Cls but like many others have they now moved on to Commercil Sites?

XTB 907 replied on 19/12/2015 09:18

Posted on 19/12/2015 09:18

The truthful reporting can be a dilemma at times. One of our stays this year was on a CL, which is widely mentioned on here, but in we would not revisit due to traffic noise. We did write a review but did not overplay this aspect. I hope prospective visitors did manage to "read between the lines"

Kennine replied on 19/12/2015 09:41

Posted on 19/12/2015 09:41

I have never did a review of any CL over the many years of using them. I have been happy with every one visited. Cls are NOT 5* campsites they are somewhere in scenic locations to park your van while you enjoy the surrounding area. 

Forget the showers and public lavatories. they are not needed.

Cls have their own character and should be enjoyed as such.  Those who want all singing all dancing campsites should go to either club sites or commercial sites and stop complaining that CLs cannot give you that type of accomodation on the cheap.  

k

 

eurortraveller replied on 19/12/2015 09:52

Posted on 19/12/2015 09:52

We stayed several times at a small family-owned hotel in Jaipur, India, and then one day got an impassioned e mail fom the owner, "Have you seen the critical review some Americans have left on Trip Advisor?"  She was writing to ask all her regular customers to send in a review of their own and drive the offending Americans way down the page.  We all dutifully did. Campsite owners need to learn the trick. 

 

EmilysDad replied on 19/12/2015 09:53

Posted on 19/12/2015 09:53

 ..... Both have some horrid sloping pitches, but you can still us the pitches.  ...

The last time we went to one of our favourite CLs, I'd to build a small wall under one wheel to level the caravan, but it would never put us off going back there. The whole site has a slope to it ...... it's a field, but it's position & views more than make up for a small inconvenience when pitching.

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