Be careful what you say when you review a CL

replied on 18/12/2015 23:03

Posted on 18/12/2015 23:03

We stayed at the Gamekeeper's Cottage CL near Alsagers Bank in Staffordshire in August. It was in a lovely location with splendid views, and had EHU and water to all pitches. The price was also very reasonable for the facilities available. Yes there were some relatively minor access issues, including sloping approaches to the pitches, but not anything like as bad as one reviewer had said - and until then not something which most people had rated as a problem. As a result of his review, bookings collapsed to the point where - taking insurance into account - it was no longer viable for them to keep the CL open. It closed for good at the end of the season.

When posting reviews, please could you think carefully about the effect your review might have on future bookings. Try to concentrate on positive aspects where possible (in this case lovely location, great walks in the area, a five minute walk to an excellent pub, water points on all pitches) rather than get carried away with perceived issues with the CL. Sadly we will be unable to make a return visit to this CL.

Graydjames replied on 19/12/2015 21:12

Posted on 19/12/2015 21:12

Without being controversial what actual evidence is there that this one review caused the callapse of the CL.  I write quite a few reviews and hopefully write truthfully how I find a site but obviously it is my personal view and someone else my have a contrary view.  I never look at a single review and take it as gospel

I agree and I don't think you are being controversial at all. I find it very hard to believe that one bad review would have that impact.

I rarely use CLs but in my reviews of CC sites I am , I hope, balanced but if there's a problem I would have no hesitation in pointing it out. I will point out the positives too but if the negative spoiled my stay then that would be my overarching point and I would make no apology for that.

Graydjames replied on 19/12/2015 21:21

Posted on 19/12/2015 21:21

With reference to Berwick (I know this is going way off the thread but someone else started it!!!) I suppose some people go knowing about the trains but not expectng it to be too bad. In my veiw isn't bad at all. It all depends how these things affect you. However, I agree that anyone who does not realise that the East Coast Main Line will be busy and that the site is adjacent to the line must be living on Mars.

" It would be more accurate to say there would be considerable persistent rail noise."

Persistent (in this context) means "continuing to exist or occur over a prolonged period". It means continuous, uninterrupted, unbroken, incessant. None of those symonyms fairly describe the train noise at Berwick.

nelliethehooker replied on 19/12/2015 21:27

Posted on 19/12/2015 21:27

I review nearly all the sites we stop on and try to point out what, for us and I think for others, are the good points but also those that we find poor or disappointing. In my opinion if a review which gives little information of what the site is like and what there is round about then it's of no use to me or others. I would hate to think that a review I've written has ben instumental for a site to close, but also that others have visited a site because of my review and found that it was, in their opion, a pack of lies.

JVB66 replied on 19/12/2015 21:39

Posted on 19/12/2015 21:39

With reference to Berwick (I know this is going way off the thread but someone else started it!!!) I suppose some people go knowing about the trains but not expectng it to be too bad. In my veiw isn't bad at all. It all depends how these things affect you. However, I agree that anyone who does not realise that the East Coast Main Line will be busy and that the site is adjacent to the line must be living on Mars.

" It would be more accurate to say there would be considerable persistent rail noise."

Persistent (in this context) means "continuing to exist or occur over a prolonged period". It means continuous, uninterrupted, unbroken, incessant. None of those symonyms fairly describe the train noise at Berwick.

...We have passed Berwick site  numerous times normally "Quite Fast!!"in both directions we always look for it, blink and we miss it, and it always been very full (when open) so this next year its on our list of bookings

Bob2112 replied on 19/12/2015 22:02

Posted on 19/12/2015 22:02

My Mum used to say " If you can't say anything nice don't say anything at all " I follow this advice when writing reviews. 

 

Takethedogalong replied on 19/12/2015 22:55

Posted on 19/12/2015 22:55

Writing a good review, being honest but fair is not always easy, especially if it for a small independent business trying to make the best of what they offer and finances will allow. I do reviews for all of sites we visit, Club, CL, private, mainly to try and help others have an enjoyable experience and make the most of what is available in a given area. But we choose sites based upon our needs, likes and dislikes, and these are personal preferences. We do our homework as much as possible to avoid any bad experiences, but of course sometimes things aren't always as expected. But we do discuss them with owners and hope that if a problem has occurred, it can be amicably resolved.

CLs are the real gems of the Club network, offering much needed individuality, catering for all tastes, abilities and likes, they need our support, they also need our feedback, but it must be honest, well thought out and meaningful for both owners and visitors to be truly valuable. 

Takethedogalong replied on 19/12/2015 23:04

Posted on 19/12/2015 23:04

As for Berwick Seaview Site, if you want to sit outside your van in peace and quiet, this isn't going to give you that experience. Nothing more than a few metres seperates it from the busiest long distance rail line in the country. But the noise isn't continuous or persistent as GJ says, just high speed trains passing very fast at regular intervals! Views are good, site is rather bleak and boring in my opinion, but close to some lovely interesting places, and of course......  has excellent transport links! Every downside, has an up side!

briantimber replied on 20/12/2015 01:17

Posted on 20/12/2015 01:17

The truthful reporting can be a dilemma at times"". One of our stays this year was on a CL"", which is widely mentioned on here, but in we would not revisit due to traffic noise. We did write a review but did not overplay this aspect. I hope prospective visitors did manage to "read between the lines"

XTB907, How did you manage to stay on a CL? They are for members only.....Cool

huskydog replied on 20/12/2015 08:40

Posted on 20/12/2015 08:40

The truthful reporting can be a dilemma at times"". One of our stays this year was on a CL"", which is widely mentioned on here, but in we would not revisit due to traffic noise. We did write a review but did not overplay this aspect. I hope prospective visitors did manage to "read between the lines"

XTB907, How did you manage to stay on a CL? They are for members only.....Cool

Perhaps XTB meant a CS and is a member of the C&CCUndecided

XTB 907 replied on 20/12/2015 09:39

Posted on 20/12/2015 09:39

The truthful reporting can be a dilemma at times"". One of our stays this year was on a CL"", which is widely mentioned on here, but in we would not revisit due to traffic noise. We did write a review but did not overplay this aspect. I hope prospective visitors did manage to "read between the lines"

XTB907, How did you manage to stay on a CL? They are for members only.....Cool

I have taken the advice of a CT member who I met on site. He  recommended never joining CT as a member as expulsion can then affect your use of the CC main site for bookings etc

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