Be careful what you say when you review a CL

replied on 18/12/2015 23:03

Posted on 18/12/2015 23:03

We stayed at the Gamekeeper's Cottage CL near Alsagers Bank in Staffordshire in August. It was in a lovely location with splendid views, and had EHU and water to all pitches. The price was also very reasonable for the facilities available. Yes there were some relatively minor access issues, including sloping approaches to the pitches, but not anything like as bad as one reviewer had said - and until then not something which most people had rated as a problem. As a result of his review, bookings collapsed to the point where - taking insurance into account - it was no longer viable for them to keep the CL open. It closed for good at the end of the season.

When posting reviews, please could you think carefully about the effect your review might have on future bookings. Try to concentrate on positive aspects where possible (in this case lovely location, great walks in the area, a five minute walk to an excellent pub, water points on all pitches) rather than get carried away with perceived issues with the CL. Sadly we will be unable to make a return visit to this CL.

Briang replied on 20/12/2015 09:57

Posted on 20/12/2015 09:57

A review is a review good or bad if you ask for reviews then you should accept them whatever they say. If they are bad do something about it get it sorted so that the next review is better than the last one.This is what reviews are all about.

TheEnks replied on 20/12/2015 10:01

Posted on 20/12/2015 10:01

When looking at a potentional CL I tend to have a look at the reviews and take an overview.  One or two bad comments I take as personal preference but if every single review sayes more or less the same thing - such as untidy, noisy, unkempt it would certainly put me off.  At the end of the day people are entitled to say how they feel about a particular site.  However, I do think that you should have to put in your review the exact dates of your stay and if a particularly bad review is published and if an owner disputes this, then checks could be made to see if someone did actually stay there - I believe Tripadviser has started doing this.

 

replied on 20/12/2015 10:12

Posted on 20/12/2015 10:12

Th Caravan Club dues allow all reviews to be published, which is why reviews need to be fair and not go "over the top". However "that other club"oderates (sorry, censors) reviews. Anybody who dares to comment on the (excessive) number of units on a site will have their review discarded. I stayed at one CS which was more like a rally field, with upwards of 20 units. My review was rejected, as I shouldn't be commenting on such things. I think I'd rather have the Caravanb Club approach.

briantimber replied on 20/12/2015 10:20

Posted on 20/12/2015 10:20

The truthful reporting can be a dilemma at times"". One of our stays this year was on a CL"", which is widely mentioned on here, but in we would not revisit due to traffic noise. We did write a review but did not overplay this aspect. I hope prospective visitors did manage to "read between the lines"

XTB907, How did you manage to stay on a CL? They are for members only.....Cool

I have taken the advice of a CT member who I met on site. He  recommended never joining CT as a member as expulsion can then affect your use of the CC main site for bookings etc

Good advice XTB.....Cool

nelliethehooker replied on 20/12/2015 19:08

Posted on 20/12/2015 19:08

My Mum used to say " If you can't say anything nice don't say anything at all " I follow this advice when writing reviews. 

 

What's the point of a review then? If a site is bad other members should be told so that they don't make the same mistake you made by going there and can avoid the site. A review is not there to be just a recommendation, IMO!

briantimber replied on 20/12/2015 20:19

Posted on 20/12/2015 20:19

So true nellie, a review is a reflection of your views....Cool

A reviewer can give a recomendation, but stands to be castigated by others not of the same opinion.....Cool

Graydjames replied on 20/12/2015 20:20

Posted on 20/12/2015 20:20

My Mum used to say " If you can't say anything nice don't say anything at all " I follow this advice when writing reviews. 

 

So then you'd never post a negative review? Are you saying you only write a review if you have had a good experience and never when you've had a bad one? That might be seen as honourable but not very useful to others who look at reviews.

replied on 20/12/2015 22:07

Posted on 20/12/2015 22:07

Going back to my original post, the poster concerned talked about huge potholes (they weren't huge), losing grip attempting to drive his motorhome on to the pitch (we had no problem) and how it would be virtually impossible to get a caravan on to a pitch (there were two caravanners there with us, and neither had had a problem). Not a word was said about anything positive - like the superb views, water and EHU to every pitch, excellent pub and interesting museum within easy walking distance, great walks in the area...

cyberyacht replied on 21/12/2015 07:47

Posted on 21/12/2015 07:47

The tenor of a review, unless only a sentence long, can often be discerned and evaluated accordingly. I stayed on a CL a few years back for a night which I thought pretty grim although another visitor thought it was a lovely spot. In my review I tried to remain objective and highlight the shortcomings in a factual way emphasising that it was a personal observation.

Fisherman replied on 21/12/2015 09:26

Posted on 21/12/2015 09:26

I always review sites making a point of showing the access, state of site, local amenities, accessibility to local transport. I understand that Cls are more basic thanCC sites so use modration. Dont boher with Jack & Jill were very friendly etc which is of no use to anyone. Be realistic and fair. Would certainly highlight over crowding/excess units.

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