Can we reject new caravan?

Would reject as not fit for purpose under sale of goods act personally

Consult the caravan club legal department perhaps?  It sounds very much as though the van is not "fit for purpose".  I would do my best to reject it.  Although not normally a complainer I did refuse to accept a new car when I was informed the oil warning light had gone on when they took it to fix a sunshine roof.  The car had a new engine fitted before I took delivery!  AND they did it in extra quick time as I also pulled the "in breach of contract" on the delivery date.  As far as I know I am one of the few people who had a trouble free Austin Allegro! 

Did'nt know the CC had a legal dept. will definitely call them. We both work Mon-Fri and are going to call dealer tomorrow to say we will be coming on Saturday to speak to the Manager, we just need to know what how we stand legally.

Clubs legal service for advice. Did you have finance or use your credit card for more than £100? Not being personal but get them involved too. Agree I'd do my best to reject it.

Maybe the new club ethos will take manufactures to task about quality............ 🙄

Check out sale of goods act. Don't know it well enough myself to be able to advise. 

Consumer Rights Act 2015

I wouldn't accept a brand new van with a repair, even with a discount. What happens if the repair doesn't work?

We've paid in full with our debit card so it's already came out of our bank. I work in Customer Service in a fashion department store and do know the sale of goods for faulty clothing, which is replace or full refund for a manufacturers fault. Need to find out if the same applies for caravans. I know electrical goods can be sent for repair first.

Oh dear always best to put some or all on credit card and pay off without incurring interest, another arrow in your quiver. I think the act isn't item specific same rule for all must be fit for purpose and not faulty. Good luck, do keep us posted. 

Nuggy I totally agree, I said the same to my Hubby. It's the same as the dealer saying " I'll sell you this caravan for top Dollar it's got delamination on the wall. but don't worry we'll fix it for you " . You'd run a mile it doesn't make sense to want to keep it, how do we know whats caused it, yes it could be Gerry hasn't put enough glue on but then it could of been letting in water for all we know.