Can we reject new caravan?

Hi all, After calling every day and a fruitless visit inn person we finally got to speak to someone in authority, who told us the manager would call us when he's put something in place?????

This afternoon we received a call Allayluia!! we are meeting at our request next week.

Later  by a weird coincidence we got a voice mail from Swift to contact them regarding bringing the van in for repairs. Now I'm a bit puzzled about this because when we got told the van had delamination they said the materials had been ordered. If the van had to go to Swift why order materials? Is the delamination worse than they thought ? Is this this what was meant by "put something in place"?

I've got a sneaky feeling that they're hoping to brow beat us into accepting a repair. We're gonna stay calm but firm and follow all the steps and advice CAB gave us. Stressed out! I will let you know how we got on.

By the way, meant to say, we've not collected the van from the dealers  after the inspection we've left it there.

Hang in there Phoenix you have a great case and they need to listen and act!  I don't think I would go for a face to face myself on my own but stick with the recorded letter etc!  Deep breaths and remember you are in the right and their goods are not fit for purpose! 

Dead right.  Stick by your rejection of the caravan and repeat to them that you are just not interested in repair as you have rejected the caravan under the Consumer Protection Act.  Phoenix, have you spoken to your Debit Card provider? Don't talk to Swift as your case is against the Dealer, it is up to him how he gets any recompense from Swift - not your problem.  Maybe a trip back to Citizens Advice Bureau will help reassure you.

Well done for being the first buyer of common poor quality parts thrown together by an assembler at the circus in Cottingham I have heard of to actually do what is required, in accord with your legal rights, in order to advance the pi55 poor customer service handed out by the charlatans otherwise known as the caravan industry.

Your tale should be made a sticky in order to show other poor suckers treated with total disdain by the caravan industry in it's myriad forms and illustrates just how easy it is to enact your rightful recourse without too much effort.

The only slight error you made was not to put a sum on your credit card.

I applaud you.

In this and other posts it is clear that any efforts to improve quality at the circus are failing, must do better.

Yes thanks to this thread I passed on to my daughter to use her credit card for part of the purchase she is making for a van - work van not caravan - we all need reminders of our rights from time to time. 

If I was the OP I would be putting this saga on Swift Talk too.

I noticed this only today sorry I couldn't help sooner.                      Please take note: You have the right to reject a New Caravan that has even minor faults and you have the right to ask for your money back if you make the dealer aware within 30 days of the purchase date. I would  advise seeking help and advice from Citizens Advice Consumer Protection.                                                                         The Consumer Rights Act 2015 makes it an implied term of the contract we have with(Name of Dealer) that goods be as described, fit for purpose and of satisfactory quality.

(Then add)

As you are in breach of contract and we owned the Caravan for less than 30 days we are within our statutory rights to ask for a full refund of the original cost paid.

(Then add)

We await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

Yours faithfully,

Different rules apply for complaints past the 30 days. Seek advice from Citizens Advice.

also send any correspondance recorded delivery and keep copies of everything even e-mails, even record telephone calls between you and the dealer as everything will help you if it goes to court.

You paid for a brand new van, that should be supplied fault free. The fact that what you have been supplied is faulty, you should return it "as not fit for purpose"  stating you want a full refund,  and you are not obligated to accept a repair, even if they offer you one.

Make sure everything is in writing.

Check Consumer Rights act.

PS - who was the dealer and what was the caravan ?