Can we reject new caravan?

Our Lunar was also almost fault free. They had not fitted one of the aerial wires to the amplifier but we did not think it worth the effort of complaining and just stuck it on. It is due for a service in two weeks though which is always the worrying time..

Hi everyone, Spoken to Citizens Advice who were very heplfull and read the consumer rights act 2015 also sent a formal rejection letter by recorded delivery. We've asked for replacement or refund.

When Hubby called on Tuesday to tell them we were rejecting the caravan he asked for an appointment on Saturday to speak to a manager about it. the CCA said that the managers don't work on Saturdays but she would get one of them to call us. He (hubby) was calling on his break and asked because he's not allowed his phone whilst working could they call after 5pm. Since then there's been no missed calls, voicemails or emails even though they're open till 5.30pm. Makes you paranoid.

If you paid any or all the price by credit card just let them know and they will handle it for you

Send a further letter to the manager by recorded delivery and ask for a reply as to what they intend to do. Keep a copy for your records as well.This way they can't say they didn't get the formal notice of rejection. 

Give the dealer a written notice of your intention to reject it then get a solicitor on to it ASAP. Too much money involved to risk advice from any forum.

By the way, there is no such thing as the Sale of Goods Act these days and rejecting a caravan is possible but is not going to be straightforward

Good luck

Now refer to Consumer Rights Act 2015.

Act NOW. Do not let time pass and involve a solicitor if necessary. 

Personally I would be going to the dealership on a weekday morning and demanding a letter of intent to replace the caravan as otherwise I would be rejecting and demanding a refund or replacement anyway. I would be prepared to get a breakfast elsewhere and return to collect the letter.

I did a similar action when damp was found in a six year old van of mine when the dealer had failed to register an extended warranty that I had paid for. The only difference was that here was a Café on site and I told him that he was paying for a full English whilst he had a suitable letter typed up.

If you read the other notes you will see the OP has already sent a formal letter of rejection so the ball is rolling.

I did read the other posts Pagan. I suppose that it is just that I prefer direct action to know where I stand. By an initial phone conversation and a follow up visit I prefer to have a letter of agreement as if this is not forthcoming I know that I might choose to have legal back up.

I also read and understood the original post but my reply was written in such a way that any other members who might find themselves in a similar situation might be helped.

I think we have all reached a united stand on this issue but just spare a thought for the person who will buy this van when it has been repaired completely unaware of its history. Lets hope the van gets properly fixed and the new owner is happy in their ignorance.