Can we reject new caravan?

Definitely the right decision to reject.  There is a big difference between a broken blind or a faulty light fitting to delamination on something so new.

Swift Group have some great caravans, but they still havent got their act together on quality.  Our Sterling won't be coming back to us now after the 4th trip for warranty in 9 months.  In fact if we have brought it back when it was ready, it would have gone back the following weekend as we received another recall letter - this time for the gass bbq point, which meant no gas appliances should be used until rectification or a temp fix was applied.

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I hope something has happened by now - and another helpful thing with letters of rejection is to state a time frame in which you expect something to be done.  i.e give them 7 days to respond. 

You do right to follow CA Consumer Service advice. They are a specialist branch of Citizens Advice and are experts in consumer issues Keep in touch with them (they will give you a reference to quote, to save going through the whole story again) and follow all the steps they advise and use their template letters. 

Good luck!

We had a Seat car which we rejected. The process itself was quite straight forward, we did as you have and sent a letter confirming rejection Dealer and Seat finance). We also gave them 7 days notice and informed them that we would not be collecting the vehicle after they had re-welded the car.

We were expecting a battle of wills with Seat UK, but they couldn't have been more helpful. They called us within the 7 day period accepting the rejection and gave us alternatives ie discount, refund or new car. We opted for a new car. We did take the rejected car back as it would have left us without a vehicle, but once a new car had been sourced they delivered it to our local Seat dealership for us to collect. They also gave us £500 compensation, which was really nice of them.

I appreciate that this is a car, but the point I'm hopefully getting across is don't be worried that this will be a long drawn out and complicated process, the law is on your side and they have no alternative but to accept the rejection.

I think everyone is behind you on this forum phoenix. I too agree you were right to not accept repairs on a new caravan...as if that was ever going to be acceptable! 

Other option - a whacking great refund on the purchase price? No, I still wouldn't want it!

This "blog" has been most interesting, and shows the depth of knowledge we caravanners / motorhome owners have. It has opened my eyes. Thank all for the insight.

Every day is a learning day and CT proves that so often. I learn things I didn't know I needed to know or knew existed 😉

I have read this with interest and the OP is right to reject the caravan.  However, on the subject of Credit v Debit Card protection.  Whilst it is correct that a Debit Card does not offer protection under Section 75, as it is not part of a credit agreement, most Debit Card providers (Visa, Mastercard etc) offer what is called 'Chargeback' which is similar but 'in house'.  So the OP should check with his card provider to see if they operate this and get them involved.  If his credit card provider does not cooperate he can always complain to the Financial Ombudsman.  But it is always easier tp pay a little, say the deposit, by Credit Card and then the balance by other means; this would give full Section 75 protection. 

I think the point is that there are large numbers of contributors to the site from all walks of life. Whatever the problem some of us will have the specialist knowledge to advise so if you have a problem ask and you will get the answer.