Can we reject new caravan?

 crisrodgers thanks for the link will study it in full tomorrow.

Thanks for all your replies will keep you posted. Night Night.

A VISA debit card provides the same guarantee as a credit card

The sale of goods act states that you have an amount of days to return goods with out having to accept repair, but it's only a small amount of days and I cannot remember how many it is,   if you ring Trading Standards ASAP they will inform you of your rights correctly. We had a problem with a caravan but had to except a repair because we were over the time scale. But also inform your credit card company straight away if you have used credit even for a deposit.

Under the Consumer Protection Act you can reject within 30 days if the item is faulty and demand your money back. You could speak to the clubs legal helpline for more information and get a draft letter from the CAB website.

The act does not define faulty so in theory any fault would do although that point has not been tested but yours are certainly enough to reject. You would appear to have until 6 March to reject.

The Sale of Goods Act no longer applies unless you bought early 2015.

A very helpful reply Wildwood. We had a problem with a new van in 2013, so was not up to speed.

Thanks for that Wildwood

Hubby called dealer in his lunch hour, the manager wasn't available. so he told the aftersales team we are rejecting the van, she said she would get him to call us, nothing as yet. We are are still going on Saturday in person. The van is still at the dealers and we are determined not to bring it home.

We would be happy with a replacement van, if that's not possible don't know how the refund would work because we part exchanged our old van and paid the extra by visa debit,

Make sure you give the dealer a written note of rejection within the 30 days. With regard to the PX they can either give you the van back if they still have it and the cash you paid on top. Or if they are willing to supply another van they can allow the part ex amount against that van. I would think they would be better to supply a new van and therefore preserve the sale and sell the other 1 when it is fixed. The thing is not to let them say you cannot reject it as it is clearly not of merchantable quality. And your rights under the Consumer Rights Act are clear . I think if you look at the Moneysaving expert web site there is a draft letter in order to reject an item or at least there is a section which deals with the Consumer Rights Act and what your rights are.Good Luck

I have just received a new Lunar Delta and I was definitely worried in case the van had some of the many problems that you read about. Having gone through this process we had decided that we would not accept the van if there were problems, we would not want a repaired van. Thankfully we have one of those vans that you don't hear about that is one that is first class.  It may be a hard call to make but the problem with your van does not sound good and if it had been our van I am afraid it would be rejected, you now have the right to do so. Sorry you have to go through this but we should be strict with the manufactures otherwise they will not care.

Reject it you are covered for the c/van the same as anything else that is faulty, and it sounds like a" Friday" van stand your ground if they try to wriggle out of their responsibility do not waste time while the dealer provaricates  

Same here.

v9