Customer Focus

You can’t blame the warden if you got it wrong, SW. 

Why not take it up with head office if you think something is wrong at the coal face? 

The question is ,if you arrived at the cinema 1/2 hour early would you expect them to start the film for you 

Any chance of naming the site? 

We returned for 12 to find that we were at the back of a que of about six

So your gripe is really that having been too early to start with you found six others had managed to get in before you?

I accept that it was my fault that I was early, I was not asking to be booked in, I was more than happy to wait for the office to open. Same as I would wait at the cinema if I was early. My issue was with the attitude of the warden and him not allowing us to sit and wait in an area that was for new arrivals. The area is for new arrivals, it does not block vans already on the site coming and going. 

So, tell the club. I’m afraid griping on the forum won’t change anything.

The user and all related content has been Deleted User

I don't use Club sites so I don't know how they are staffed and managed - but at other sites I am sometimes politely asked if I would mind waiting a while till they are ready, and sometimes I find the site absolutely closed for lunch with no staff present and way of getting in  - both those things happen. But I have never, ever had a member of staff at any other sort of site tell me to go away. I just can't imagine it happening. 

Personally I think the clue is in the confirmation email, which has wording along the lines of:-

New visitors are asked to arrive at site after 12 noon.

Note, not it is OK to arrive when you want and wait. On the face of it there does not seem to be much scope for confusion.🤔

 

The problem is probably.....how many early arrivals can the new arrivals area take and where do vans park up to wait once all the space is full?

IMO, arriving 30 minutes early and queueing is too early, 5-10 minutes possibly OK.  The warden may have had problems with very early arrivals in the past and has set his own cut off limit, you were just too early.

When you returned it is sensible that the warden told you to stay with your outfit, he possibly  meant that at least the driver should stay with the outfit, no reason why passengers should not get out and stretch their legs.

When we arrive at a site, I stay at the wheel and my wife checks us in, that way I can pull forward as outfits are admitted.  However we often see outfits where , for example, a  couple have both gone to reception and the outfit is stopping those behind moving forward in an orderly manner.  Even worse, sometimes they both go off to look at the pitches.

Surely it is not necessary for more than one person in the party to go and check in?

Yes, there are a few sites where you are instructed to leave the outfit and walk the site to choose a pitch, but these are very few.

And, If you are a solo camper, you do really need to wait until you reach the front of the queue before going to reception or the whole system becomes chaos.  

The warden will know how it works best on his site so you should follow his directions.