Customer Focus

I am not sure what this has to do with this thread? As members we book Club sites knowing the conditions and one of those is arrival time. If we don't agree with those conditions we go elsewhere. My experience of commercial sites is that most of them have same sort of conditions, if not more stringent, than CMC sites. So quoting one individual site in far away Cornwall which if previous comments are to be believed will only be full in the peak season is not really very helpful.

David

West Ham F.C. are very customer-focused. When I phoned their ticket office to ask the time of kick-off the chap said: 'What time can you get here?'

Knowing that I was early (you mention a 'van' which could be a m/home as I doubt that a pay and display car park would be suitable for an outfit) I'd probably have gone into town first and arrived later at the site.

DK, The OP was about customer focus. . Telling a customer to go away and come back later is from the Basil Fawlty manual of management . 

This Club can learn from good commercial business practice - you must know that from your own retail industry experience. Your company would never have treated the OP like that. 

I have noticed on a few sites that the "free space" at the arrival and reception area is somewhat limited and is actually used for a number of purposes other than accomodating over-early arrivals.  Perhaps the OP was correctly told to go away as they were interfering with one of these activities, such as space for a delivery lorry to turn, or for the skip lorry to back in to collect rubbish?

It is noon, or 1:00pm, for a reason - not just to keep members waiting in line.

Selective choice of examples me thinks.......

If I arrive too early for my flight, I first of all get charged extra for car parking, then get no further towards the plane than the shops....

No early entry to the cinema.....

Or West Ham FC...........(who...)

Stop making apologies for someone trying to blag their way onto a club site first to grab the best pitch......

I have great respect for wardens but sometimes they can appear to be a bit "officious".  We were on a club site recently and our daughter came out to see us just for the day.  She parked in the car park and I went to meet her with the dog but the warden was straight out of the office saying "book in your reg number at the office".  Not a please or thank you and said in an "off hand" sort of way.

Wardens are the face of Club and we're customers but some of them are lacking in the customer service department when it comes to skills.

 

The user and all related content has been Deleted User

I totally agree and we never arrive early, choosing to park in a layby somewhere en route if that's a possibility.  As I've already alluded to, it isn't necessarily what they say but the way they say it. Politeness doesn't cost anything.  Most long standing members know the rules but sometimes the rules can be inflexible.

The OP knew he was early and couldn't check in so was happy to wait.  Why ask him to move particularly if he wasn't in the way.  If he was in the way then, quite rightly, he should have moved, but he wasn't doing any harm. All clubs have to have rules but sometimes a bit of give and take on all sides makes your stay much better.  

I stayed on a small site this year where there was a notice on the office door;

"if the office is closed and you have a reservation you'll find a named envelope stuck to the notice board with pitching instructions.  Come back and pay when the office opens"

"If you don't have a reservation please find an empty pitch and come back and see us when the office is open".

It's a bit like the "no arrivals after 8pm" rule.  Does it matter if there isn't a barrier and you have a booking?  You know whether you've booked a blue, white or red peg so why not turn up anytime up to (say) 11pm, pitch and pay the following day? it isn't something I'd do particularly but I'm sure some members would.

You have been to Hillhead then? as that is not what we found on our numerous trips to Hillhead very customer orientated