Customer Focus

I have used quite a few club sites this year and have received some warm welcomes, however the norm seems to be that there is very little custom focus. That is wardens, not all of them, don’t seem to see members as customers. This week was the final straw as far as attitude is concerned. We arrived at the site half an hour before check in time, as we thought it would take us longer to get there but wanted to be on site a.s.a.p and off into town so no problem sitting in the van for half an hour. Well the warden was straight out saying “your too early you need to go park up along the road in the pay and display until 12” we told him we were happy sitting in the van but he was not allowing this, even though we were not blocking entry for others. Anyway we did as we were told, along with another van five minutes later who joined us in the car park. We returned for 12 to find that we were at the back of a que of about six and again instructions from the warden, this time to remain in the van until he told us we can go to the office.

I really think the club wardens need to think about who is paying their salaries and the club needs to think about bringing its customer focus trading up to date.