Customer Focus

That's my raison d'être for having my 6.5m moho. I can always pull in to a layby for a night as a very last resort, although I've only ever had to do that twice, (and never 'over there'   where I enjoy  90% of my inspirational adventures)

never realised until reading a few similar threads on CT that being first in the queue was so important.

Not sure that being 'first' is important - it isn't to me. However being there shortly after 12 is my preference.

Seriously if you find the arrive after 12/1pm not either suitable or  applicable to you why did you join or continue to use club sites?

I find that Most sites have a 1pm or later earliest time.

As stated there are plenty of sites that do not have a set arrival time, in the UK? 

There are many that may not have a set arrival time but I have found that most do. If I want to be at a location it is quite likely that main sites within, say, a 10 mile radius will have a set arrival time. I am not going to search that county for sites that don't. 

Planning journeys down to the minute, studying the internet to find lay byes and fall back lay byes 

I don't find it takes more than a couple of minutes to estimate journey times. Rarely need to resort to lay-bys.

Yes. Fair point, but then don't use club sites, it's not like the arrival times are hidden from everyone. If your personal touring habits don't fit in with the club's rules, (and after all it's your money to spend to suit your lifestyle) then don't book a club site?

However if you do book why do you (or one) think that the set arrival time does not apply to you? 

IF we are having a better/quicker journey than expected(normally to an area we are new to), a  curtesey call to the site has only once that i can remember, got a negative response from the site about getting there earlier than the site normal arrival times ,could now be a problem at Ferry Meadows with the add " anti traveller barrier?",   and  a note to anyone going to Seacroft next year  new arr time will be 1300hrs

As I have already said it was my mistake I miss judged the journey time. My issue was with the way the warden dealt with the situation. However as suggested I have written to the club and they say they will investigate and respond in the next 20 days. In a customer focused organisation I would not be spoken to the way we were and I would not expect to wait 20 days for a response. 

what site was it? do not worry about "data protection"

My issue was with the way the warden dealt with the situation.

As you did not advise the warden before arrival I see little cause for complaint if you were told to go away and return later.

In a customer focused organisation I would not be spoken to the way we were

No mention of the way you were addressed in the OP

So if the way it was dealt with and handled was sympathetic, friendly and fair and the outcome was as expected under the rules we all sign up to and most expect, all would have been fine and dandy! Is this correct?

I think you have had a "response"advising you they will let you know within 20days of their "investigation",thats quite good for a big company

The way the CAMC complaints procedure is worded the 20 days quoted  is the maximum, to give them time to fully investigate.

For site operations related complaints only

Our aim is to take no longer than 20 working days to reply to even the most complex of complaints. Some issues may require further investigation by our Regional Officers or our Regional Managers who spend a great deal of time away from their office visiting sites ensuring that Club standards are being adhered to.

Quoting a maximum duration is standard practice in complaints procedures. The aim of organisations I have worked for was to respond  well within the maximum time.