Customer Focus

Does not a warden see you as a fellow CMC member rather than a "customer" and as such expects his visitors to understand the rules which have been in force for many years. Half an hour is pushing goodwill to the limit and had you arrived 5 minutes early probably nothing would have been said. I have been on sites where we have been asked to stay with the van in order to manage the order in which people book in. I have even been on a site where I was asked to go and find a pitch before booking in. I don't think you can push the entire blame onto the warden when by your own admission you arrived so early. 

David

Yes, agree.  Last time we were at LMP, there were about 5 of us in the queue, we were number 4, and OH went  to join the queue at reception.  Outfits  were being checked in strictly in the order in which they had arrived, car plates were checked against the booking as the warden marked off who had arrived,  so no queue jumping.

This was OK until the first 2 outfits went through and it became apparent that the 3rd was going nowhere as both occupants were nowhere to be seen.

The warden asked OH if it was our outfit,  then asked one of the other wardens to see if the owners could be found.  They arrived a few minutes later, found wandering the site comparing pitches.

They then took ages to check in having a lengthy discussion with the warden as to where was the best place to pitch etc etc.  Warden was most apologetic afterwards for the delay!

So there is a good reason why you should stay with your outfit as far as possible.

Anyone who faffs about that much should be bypassed and the next arrival dealt with.

Let me quote you how an award winning site, family owned here in Cornwall for the last 50 years, words it..

"0ur security barriers are open from 0630 until midnight ..between those hours you can park on our visitors car park and walk to your pitch....you are welcome to check in at reception from 9am. on the day you arrive and we aim to have all pitches prepared for you to pitch up  by 12 noon at the latest.... If you decide to travel overnight to beat the traffic and arrive in the small hours of the morning simply pull into our late night arrivals area on the left...etc"

And of course you can book the sort of pitch you want, or the actual pitch you want, or the pitch they have remembered you had last time, or two pitches together for friends.

That's customer focus.

Until the customers obey the rules/instructions then stuff like this will continue.  If we are running early we just pull in somewhere and wait.  Going to a CL this weekend with an arrival time of midday so ask the owners what time I could arrive, reply, as early as you like.  CL's for me.

Don't blame the warden for your fault Steve, when you new that you would be that early you should have phoned ahead and asked if it would be OK. 

Room for you to wait but what about the others. Get to a site at 5 mins to 12 and find another six in front who have arrived too early and next time you might decide to come earlier yourself as that seems OK. That is when the problem starts. Better for the warden to nip it in the bud.

Surely the point is that their blurb clearly states that provision has been made, so anyone arriving early would expect to be able to park up and wait.

Conversly the CAMC emails I receive clearly state the earliest arrival time. Some even include additional information,  like there is very limited space in the entrance area. That being the case it is hardly fair to blame the warden if you arrive 30 minutes before and are turned away.

Sounds almost an identicle way things work at Hillhead cc site at peak times

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Well, apart from the fact the stated arrival time at Hillhead is different, the barrier opening hours are different, the reception hours are different, the toilet closing hours are different, the welcome and space for arrivals during the night are different, and the ability to book a hard standing pitch or a pair of pitches together are different....almost identical as you say, JVB.