Reliability survey where is it?

Boff replied on 28/07/2016 13:14

Posted on 28/07/2016 13:14

The story so far

In September 2015 an item on p12 of the magazine stated that nearly 40 000 people had filled in responses to the much vaunted leisure vechicle survey.  This item was headed thanks for your help, and promised summary results would be published in subsequent additions of the magazine and online 

November 2015 issue  nothing.  

December 2015 issue a summary report that is so sanitised that it would make a North Korean censor blush.  Obviously no names mentioned Further more detailed analysis promised in future Issues. 

January 2016 nothing 

February 2016 

March 2016 magazine nothing,

However I did attend a question time meeting at which the audience were assured that it would be published  

April nothing

May nothing

June nothing

July nothing

The August issue of the magazine has just become available online and as far as I can see nothing!

Perhaps I have missed something so please correct me but if I am correct, then the Caravanclub  should explain why the survey has not been published.

Apologise to the 40000 people who wasted their  time filling in the survey   

I realise that breaks  "never apologise never explain" which appears to the Caravan clubs guiding principle in dealing with its members, but maybe they should try shining a light in some dark places.  

Wildwood replied on 08/08/2016 21:25

Posted on 08/08/2016 21:25

I am as disappointed as anyone and sincerely hope that the survey is actually published in a form that members and the industry can make use of.

I do think that with the online nature of the survey (I don't recall a paper version which would have been a bit silly these days?) responses should have been designed to go straight into a database which could have been easily interrogated by standard software if there were 40, 400, 4000 or 4 million responses.

If I recall correctly, there were some free responses which are much more difficult to analyse automatically but all of that is down to the initial design of the survey.

Possibly the cost of setting up a database that complex might have been to expensive if there was no guarantee it would be a regular event. Pc spread the cost by having it sponsored previously by a broker and now by the insurance section of a club with one more C than this one.

DougS replied on 08/08/2016 21:40

Posted on 08/08/2016 21:40

I am as disappointed as anyone and sincerely hope that the survey is actually published in a form that members and the industry can make use of.

I do think that with the online nature of the survey (I don't recall a paper version which would have been a bit silly these days?) responses should have been designed to go straight into a database which could have been easily interrogated by standard software if there were 40, 400, 4000 or 4 million responses.

If I recall correctly, there were some free responses which are much more difficult to analyse automatically but all of that is down to the initial design of the survey.

Possibly the cost of setting up a database that complex might have been to expensive if there was no guarantee it would be a regular event. Pc spread the cost by having it sponsored previously by a broker and now by the insurance section of a club with one more C than this one.

I don't believe it's rocket science or that expensive and you don't need any database skills to collect the data.

Sites like Survey Monkey make it simple and appear to have very reasonable rates  - max of about £1000  for the best package (https://www.surveymonkey.co.uk/pricing/?ut_source=header)

The skill comes in knowing what to ask and analysing the reponses to tease out the trends and patterns.

jennyc replied on 16/08/2016 15:16

Posted on 16/08/2016 15:16

I can we'll see that a Caravanning "club" with multiple objectives, geared to its members wants and needs, might be overwhelmed by unexpectedly large volumes of data from a survey which wasn't a regular part of their annual workload. Now let's suppose that, following analysis, some significant issues were discovered and quickly published. How many howls for manufacturers to take action would we see on this site? Would it be constructive to seek out solutions and remedys from manufacturers before an onslaught of criticism descends on them. How might a natural bias towards criticism over praise be balanced so as to create a meaningful result? I don't know why it has taken the CC so long to publish results, but I am prepared to consider the outcome, fairly, when it's received. It's at that point that we might criticise or praise, when we understand the facts. Meanwhile I think everyone is agreed on the need to expedite publication.

JohnM20 replied on 16/08/2016 15:41

Posted on 16/08/2016 15:41

The cost of conducting the initial survey was one expense but then there is the probably greater expense in analysing the results. I guess that we, the members, have paid for yet another travesty following the COTY debacle.

IanH replied on 16/08/2016 20:18

Posted on 16/08/2016 20:18

After all this time, the results are becoming meaningless anyway.

Waste of time and money.....

SteveL replied on 24/09/2016 17:41

Posted on 24/09/2016 17:41

We were promised the results at the end of the summer and are now well into autumn. Have I missed them? If I remember correctly it was May 2015 that I filled in the survey. It seems a very long time to wait for results. Two new issues of vans have happened in the meantime.

Navigateur replied on 24/09/2016 19:36

Posted on 24/09/2016 19:36

From my experience of data gathering surveys at academic level it was always part of the initial proposal, never mind the detailed one, as to what was to be done with data.  How it was to be stored and entered, how it would be analysed and what sort of results could be obtained.  Proposals just would not be accepted without this basic item, even for a student doing an Honours year.  Surely the CC is not working below that level?

Stewartwebr replied on 25/09/2016 07:58

Posted on 25/09/2016 07:58

Maybe we'll get it when the new version of CT comes out!Undecided

Do many people actually read CT? Im being serious, mine gets shoved threw the postbox I remove the plastic bag and stick it straight into the recycle bin.

The CC should look at offering discount membership if you dont want the mag just like CCC do.

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