Reliability survey where is it?

Boff replied on 28/07/2016 13:14

Posted on 28/07/2016 13:14

The story so far

In September 2015 an item on p12 of the magazine stated that nearly 40 000 people had filled in responses to the much vaunted leisure vechicle survey.  This item was headed thanks for your help, and promised summary results would be published in subsequent additions of the magazine and online 

November 2015 issue  nothing.  

December 2015 issue a summary report that is so sanitised that it would make a North Korean censor blush.  Obviously no names mentioned Further more detailed analysis promised in future Issues. 

January 2016 nothing 

February 2016 

March 2016 magazine nothing,

However I did attend a question time meeting at which the audience were assured that it would be published  

April nothing

May nothing

June nothing

July nothing

The August issue of the magazine has just become available online and as far as I can see nothing!

Perhaps I have missed something so please correct me but if I am correct, then the Caravanclub  should explain why the survey has not been published.

Apologise to the 40000 people who wasted their  time filling in the survey   

I realise that breaks  "never apologise never explain" which appears to the Caravan clubs guiding principle in dealing with its members, but maybe they should try shining a light in some dark places.  

SteveL replied on 02/08/2016 09:30

Posted on 02/08/2016 09:30

At the end of the summer would imply the September or October magazines. Just in time for those visiting the NEC to peruse before making any decisions. On second thoughts, probably the November magazine then.  

IanH replied on 02/08/2016 09:34

Posted on 02/08/2016 09:34

As with Band Girl and DEBSC, all I can recall of the survey is being asked a lot of pointless questions about obscure caravans that I knew nothing about.

The results will therefore be pointless.

Even if the survey had been conducted well (it wasn't) then delaying the results for at least 12 months renders them meaningless. Every manufacturer who gets a negative score (and I'm not at all sure that the CC would even publish such a thing) would simply say that they have imprved things over the last year.

Anyway, when is the end of summer? Are we working to a similar time-scale to the forum up-date here??

Wildwood replied on 05/08/2016 18:36

Posted on 05/08/2016 18:36

Over a year to publish? Really?

It stinks of the survey not being for the benefit of members but for something else and letting us know  the results is just an unwanted hinderance that is continually kicked into the long grass.

Very poor CC

Simon

I am not happy with the delay and had doubts that the results were ever going to be released but your post is way over the top. 

Pontyboy replied on 05/08/2016 19:06

Posted on 05/08/2016 19:06

Which? do their car survey every year, and this year they had feedback from almost 60000 car owners. The survey had to be filled in by the end of January this year, and the results have just been published in the August mag. Why is it taking the CC so long? As others have said the results were probably not what they wanted, so they are busy making it look better for their advertised brands. Allegedly.

Wildwood replied on 05/08/2016 21:34

Posted on 05/08/2016 21:34

Which surveys are every year and they know in advance the level to expect and can arrange things on that basis. This was the first by the club for many years and the numbers were not known. The PC survey gets about 4,000 replies so if the club looked at that they would expect far less than they got so would not be ready for these numbers. 

Anyone thinking that the club would fiddle the results is not being realistic. I did wonder if they were going to publish the full results but do not doubt that whatever they do publish will be correct. If a serious underestimate of the numbers was the problem and possibly too many questions then if we get good figures then we should forgive the delays.

IanH replied on 06/08/2016 20:31

Posted on 06/08/2016 20:31

So will they eventually be publishing my thoughts on a caravan brand that I know nothing about? Because that's what the survey asked me about.

Not sure that a series of "don't know"s will be of much help to anyone......

IanH replied on 06/08/2016 20:34

Posted on 06/08/2016 20:34

 

Anyone thinking that the club would fiddle the results is not being realistic. I did wonder if they were going to publish the full results but do not doubt that whatever they do publish will be correct. If a serious underestimate of the numbers was the problem and possibly too many questions then if we get good figures then we should forgive the delays.

Wildwood...would you say that their 'expose' on leisure batteries was 'correct' then?

Wildwood replied on 07/08/2016 14:44

Posted on 07/08/2016 14:44

 

Anyone thinking that the club would fiddle the results is not being realistic. I did wonder if they were going to publish the full results but do not doubt that whatever they do publish will be correct. If a serious underestimate of the numbers was the problem and possibly too many questions then if we get good figures then we should forgive the delays.

Wildwood...would you say that their 'expose' on leisure batteries was 'correct' then?

Basically what they published was fact. It should have named names though. Possibly as these were based on opinions as to what leaisure batteries were there was room for problems.

In this case what they are publishing are the replies of thousands of mebers so no room for argument on the statistics. We will just have to see what comes out but as long as they stick to the facts there should be no possibility of them being sued and I do not believe the figures will be fiddled to produce what they want but it will be interesting to see if the PC reports are similar.

DougS replied on 07/08/2016 22:30

Posted on 07/08/2016 22:30

I am as disappointed as anyone and sincerely hope that the survey is actually published in a form that members and the industry can make use of.

I do think that with the online nature of the survey (I don't recall a paper version which would have been a bit silly these days?) responses should have been designed to go straight into a database which could have been easily interrogated by standard software if there were 40, 400, 4000 or 4 million responses.

If I recall correctly, there were some free responses which are much more difficult to analyse automatically but all of that is down to the initial design of the survey.

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