Reliability survey where is it?

Normally surveys get buried when the "correct" answers are not obtained.

K

I conduct my own surveys:

Find someone with a new van, ask what they think of it. Of course they tell you its great. I then give the some truth serum, or as my wife puts it, I pour a bottle of wine down their throats, then spend the rest of the evening listening to the moans and groans about dealerships, faults and leaks.

So do I.

Trouble is you get a binary response either yes or no because I am sure bad manufacturers produce good vans by accident sometimes and good manufacturers, produce bad vans from time to time.  

Trouble is as long as there a perception that each manufacturer is bad as each other then there is no incentive for them to change.  Basically the there will be as many dissatisfied customers of brand A buying brand B next time as there will be owners of brand B buying brand A next time.  You do need a large statistically valid survey to show up the differences.  

What I suspect is the survey had thrown up outliers with very bad quality and service scores. The caravan club have decided to protect these manufacture(s), rather than protecting the interests of its paying members. 

Pure speculation on my part, but nature abhors a vacuum.  

I have to agree the survey seems to have been a complete waste of money given only the vagueist of results have been published. Practical Caravan has carried out three annual surveys and published the results with some pretty bad statistics for some firms. Despite this there seems to be no reduction in their advertising or caravans available to report on so this should not have been a problem.

If you want to know the good, the bad and the average the results from PC look pretty consistent so should be accurate enough.

The clubs continued silence on what must have been an expensive excercise is very bad in my books.

Firstly thank you to all members who took part in the Leisure Vehicle Survey. The survey gathered a fantastic amount of useful information about our members leisure vehicles. In fact almost 40,000 members responded to the survey covering 30 manufacturers and over 600 ranges. The results will provide great insight for any member wanting to replace their existing leisure vehicle or any new members about to join The Club. As you can imagine this volume of response (more than 7 million pieces of data) requires considerable resource to analyse. In addition to the survey the team have been working on a number of other key projects for The Club and we sincerely apologise for not communicating the results of the survey earlier.  We are looking to give feedback to members on the Leisure Vehicle Survey at the end of the summer.

Over a year to publish? Really?

It stinks of the survey not being for the benefit of members but for something else and letting us know  the results is just an unwanted hinderance that is continually kicked into the long grass.

Very poor CC

Simon

Firstly thank you to all members who took part in the Leisure Vehicle Survey. The survey gathered a fantastic amount of useful information about our members leisure vehicles. In fact almost 40,000 members responded to the survey covering 30 manufacturers and over 600 ranges. The results will provide great insight for any member wanting to replace their existing leisure vehicle or any new members about to join The Club. As you can imagine this volume of response (more than 7 million pieces of data) requires considerable resource to analyse. In addition to the survey the team have been working on a number of other key projects for The Club and we sincerely apologise for not communicating the results of the survey earlier.  We are looking to give feedback to members on the Leisure Vehicle Survey at the end of the summer.

Sorry Rowena, I am sure you are only the messenger. 

But when exactly did the Caravan club realise that 40 000 respnses would produce a lot of data?  Its not as simple  as multiplying the number of questions by the number of respondents is it?

Would the other questions that the team have been working on include:

What religion is the Pope

and

Exactly what do bears do in the woods 

Easy T's response sums up my reaction, to well err a T  

Doubt that I would see the resulys anyway as I have not opened a Caravan Club mag in more than 2 years I suspect. 

Not really interested in the result. I was asked for my thoughts/opinion on an Airstream, despite only ever seeing one at a show! I am sure most others were asked about vans they knew nothing about as well, so what good will be the resulting data. Where the questionnaire could have been used as a useful tool, with so many people prepared to talk about their vans and experiences we weren't asked those questions. Won't be doing another one for the CC.