Mayday and Caravan Storage

That is correct however Mayday will not attend free for the same fault within a period of 28 days!  I thought of upgrading my Nationwide account to Flexplus, but that is £13 a month for very little extra!

I have been thinking of taking out a very basic cover with another breakdown service to recover the vehicle from wherever it is left to take to a garage.  Our Jeep dealership is about 65 miles from home! 

We do use a garage a lot closer for our other car and also for our previous Jeep, however we have a service contract with Jeep for our new to us 2012 Jeep.

That sound like a good interim solution Surfer.  It could be that cover already exists if it is part of a bank account package.  I must check mine.

David

Or possibly as part of the service agreement. The one on my XTrail, with Nissan, provides RAC  cover.

I would make it more than an interim solution DSB, firstly the “club” acting as “Mayday” have to negotiate with Green Flag who in turn have to negotiate with their ‘ independent contractors’ ....the latter having a specific contract with Green Flag which would require amending....

 Why?  If you go to Green Flag and accept their quote there should not be any problems as technically two different entities.

Hi all,

Once again, apologies I could not reply sooner, as I was out of the office, but just wanted to refer back to the two latest points raised:

'Out of hours' recovery

If the vehicle being recovered needs to go to a garage and it is outside opening hours for the garage, Mayday will recover the vehicle to another agreed destination (normally either your storage, or your home) and then arrange a second recovery for an agreed time when the garage is next open. For example, if this is an overnight, Mayday will attempt to organise a second recovery the following morning, subject to availability of resources.

28-day 'Second Fault' attendance

To clarify, the "Mayday will not attend for the same fault within a period of 28 days" rule only comes into effect if the attending contractor has made a temporary roadside fix to get you going again. If it is a temporary fix, the contractor will advise that it is such, and that you still need to take the vehicle to a garage to get a permanent fix carried out. You will also receive a follow-up text or phone call, advising this. 

If, subsequently, you call out Mayday for the same problem within 28 days, and cannot evidence your efforts to effect a permanent fix (eg, a receipt for diagnosis and/or works carried out) we may refuse to attend the fault.

In relation to the recovery to a garage (above) this would not arise unless, once recovered, you chose NOT to have the garage work on your vehicle.

I hope that I've addressed the latest questions satisfactorily.

I should add that, as External Products Manager, I manage a large portfolio of products that often require me to liaise with the external provider to come back with the exact correct response; and I also spend significant amounts of time out of the office, which is why I can't always be on hand to answer questions immediately.

I will always try to respond as quickly as I can, but Members will probably get a quicker response if they call the Club.

The problem as the OP and would also affect us as our C/van in a  storage compound , which is still not clearly defined is 

1 We breakdown with the C/van on the hook on our way to holiday. and are relayed to our destination

2 Tow vehicle not repaired so need a relay back to storage at end of holiday

3 Will green flag then take our car to a local main dealer then  take us and dog to our home address?

Hi JVB66,

In your scenario, after 1 and 2 have happened, the answer to 3 is no.

Your final recovery back from your trip would offer you the choice of taking both vehicles to your storage, at which point you would need to arrange to get the car to the garage; or taking both to the garage, at which point you would need to arrange to get the caravan to the storage.

This is the crux of the ‘double-drop’ issue that we are discussing here, which is not currently offered, but we hope to be able to introduce, and meanwhile there are occasions where cover may be provided ‘outside’ the terms and conditions, as a gesture of goodwill at the discretion of the Mayday recovery operator. 

As I said earlier, bye bye Mayday after all these years and hello Arrival. If they can accommodate the two drop offs then it can't be too difficult for Mayday to adopt it. or is it a case of 'tipping' the driver for this gesture of goodwill.  

Mayday has been in operation with the club for many years however it appears that this problem is only been addressed currently.  Surely this issue has come up previously or did the club prefer to ignore the issue? 

Why is it that the C&CC can offer RAC Arrival which will do all the above and also take the vehicle to a garage within 75 miles.  I am sure that the any self respecting organisation would monitor what the opposition do so that they can stay ahead to keep customers.

Strange that millions are spent on changing the name, bring the insurance in

house yet a basic essential service like Mayday was not revamped to take into account situations where caravans are kept in storage.

Another issue is that on most occasions a garage cannot accept a vehicle immediately and you may need to wait up to two weeks before they can find a slot to fit you in. 

So even if the vehicle is dropped off at home due to it being after hours, you may have issues getting it back to the garage.  This would also apply even if the garage were open as they may not have the room to store the vehicle for 2 weeks until a slot is found.  So what happens then?