Mayday and Caravan Storage

Just to clarify.  My conversation on the phone was to the Caravan and Motorhome Club who assured me that a double drop back to storeage  and to home/garage was possible.  It appears that the Mayday insurance department (as opposed the Green Flag) gave out the wrong information, at least on this occasion.  Personally, I wouldn't have dreamt to ask the question to the Green Flag - my breakdown insurance is with Mayday and not Greenflag.

Also, I think this is a fairly major hole in the MayDay policy which the Club needs to address as a matter of urgency.  Furthmore, I feel that the Club should make this clear to all those who have a MayDay policy and not just to those who frequent Club Together.

David

Damn, and I’ve just switched to Mayday from the RAC, who offered me a free year of membership with CCC.

Hi EasyT

Yes, this is what I'm saying. However as mentioned before, Green Flag's contractor network do in many cases go above and beyond what is in the policy conditions.

All aspects of the service are discussed with the Member at point of breakdown, and the aim is always to provide the best service we are currently able to offer.

And, yes, the situation is under review but it may take some time to develop a solution.

Regards

Dave

Thank you David for transparency.

Alan 

Thanks David  but the simple answer for me is that I do not want to rely on the good will of the driver. The caravan is stored on Strathclyde Park and we have no way of storing it at home. The drive is not wide enough and slopes up to the road and the caravan would ground the drawbar if we tried to tow it out and the road is busy and step so unsuitable apart from the insurance restrictions. Leaving a car at the site loaded with our touring clothes and other items is also not something we would want to do so dropping the car and caravans in two different spots is essential to us. The distance for us is only about 3 miles but that is not the point.

Given that whatever Green Flag say about giving the best service for the member, the OP's experience clearly shows that we cannot rely on them, and after something like 30 satisfactory years with Mayday we may have to look at the C&CC cover with the RAC if the situation remains the same at renewal in April. Even if making this part of the cover adds a pound or two to the premium or can be added as an extra for those who need it, I for one would welcome it.

That is totally contrary to what I was told by a Mayday representative who phoned me last night.  Someone is being economical with the truth.

My cover includes;

Cover anywhere in the UK, including your doorstep along with transport of your vehicle to the repairer of your choice within a 10 miles of your recovery destination, if we can’t easily fix the problem on the spot.

Our recovery destination would be our storage depot with vehicle taken to garage within 10 miles or storage depot and then we need to find our own way home with personal luggage and pets. Try getting a taxi home from an industrial area with pets. 

The one penitent question which has been avoided is what happens if it is after hours and the garage is closed.  Neither the CC or Mayday will comment although I have sent emails to this effect!

We stay members for the CL network and Mayday and Red Pennant.  We are now wondering if Red Pennant have similar restrictions?

By the way why won't any one at the CC or Mayday comment regarding arriving at the storage depot when it is after hours for the garage?

Reported your post Surfer to see if it elicits a reply 

Doubt it as I emailed the CC and both them and Mayday avoided answering the question!

In truth Surfer it matters not when one breaks down. Many garages cannot drop everything to fit in a major repair and repairs may have to be scheduled a week ahead in some cases, or more.

In such cases the vehicle may need to be taken to home and then to garage depending on the problem.