Mayday and Caravan Storage

The basic premium is higher though, so the cost may still be higher than Mayday.

Surely this issue would have come up at some time in the past?  How long has Mayday been associated with the CC?

I would wholeheartedly agree with this post. Last year I had to use Britannia Rescue through Nationwide BS . Excellent service, but got me thinking about if this issue had occurred whilst towing. So last July i phoned mayday and went through exactly the same scenario as this gentleman. The mayday operator contacted his supervisor and explained that they could offer that storage facility drop off of the caravan and then take the car home or to a repairer. On reading this I feel we have been misinformed. This mayday service is no different to what the bank offer regarding storage sites.

As posted earlier some years ago in had need of Mayday ,and the service was excellent and did all that we were expecting, but reading the posts on here ,it now seems that like numerous other products they are reducing what is supplied while still it seems increasing prices, maybe not as much if the service was as in the past? 

It's like the mars bar scenario where what you get is less, then they announce a new bigger size at a higher price which is the original size

It happens with everything these days it seems

Put simply the other club can do dual drop offs with RAC Arrival within 70 miles  whereas this club and Mayday cannot, or may using drivers discretion 

Bye bye Mayday, get your act together. Your customers are varied in where their caravans are kept, the Club should know better than to offer this reduced service.

My cover is up in late April so to keep me they have until then to change their attitude.

Considering it is nearly a month since the subject was raised we still have not had any answer despite Rowena passing the question onto the respective team that deals with these issues.

In addition I sent an email which has been read and got a reply saying it was I think being passed to the same team, I still have not had a reply.  I sent off another email this morning which has been read and I am not waiting for a reply. 

Our Mayday policy is due for renewal in the near future and unsure whether to continue with Mayday and also unsure whether to pay the additional premium which we thought covered us for all eventualities!

I thought that we had received our reply Surfer. Break down on the way to storage and it is tough was the response that I recall

Hi all,

Once again, thank you all for the valuable feedback following our recent clarification of the Mayday policy entitlement, specifically relating to the double drop requirement, and additionally your experiences when you have used our Mayday product for this particular scenario.

As previously mentioned, the Club works with Green Flag regularly to assess member needs, so that we can ensure that the Mayday product continues to provide Breakdown services that suit your needs. Recent changes have included the new Premium UK Plus level of cover; and an enhancement to our Dual Recovery feature, which now covers the length of any trip, and is included in all eligible members Mayday policies at no additional cost.

To reiterate, we are in discussions with Green Flag as to how we can include a double-drop element into the Mayday product for all scenarios; however, I’m sure you will appreciate that this cannot be achieved overnight.  Any changes to service provision would be a significant undertaking.

You have told us that some of you have had conversations with contact centre staff at Green Flag who have confirmed that double drop cover is in place. Whilst I have only been at the club for a year, colleagues at both the Club and Green Flag have confirmed the recovery aspect of the Mayday policy has remained unchanged for as long as anyone can remember. However, to provide further reassurance, the management at Green Flag have committed to ensuring that their contact centre operators fully understand this aspect of the policy, and are clear on what is covered.

I am sorry if there has been confusion, specifically relating to the double drop scenario. We recognise that some members may find themselves in different situations outside of a standard Breakdown and, while we may not be able to provide double drop immediately for all situations, I hope that I’ve at least provided clarity regarding current entitlement of the Mayday product, and also some reassurance that your concerns are not being ignored.

Kind regards

Dave

However, to provide further reassurance, the management at Green Flag have committed to ensuring that their contact centre operators fully understand this aspect of the policy, and are clear on what is covered.

To cut to the chase: I think what you are saying David is that if a member breaks down on the way to storage and is unable to continue to drive the car then his caravan can be taken to storage and his car dumped nearby and the member is on his own.

Also the situation is under review and there might be changes in the distant future as these things take time.

Is that an accurate summary?