72 hour cancellation rule

Forbes replied on 21/07/2015 11:03

Posted on 21/07/2015 11:03

Now I am sure everyone is aware of the 72 hour rule which I have just fallen foul of due to a genuine medical problem. Surely the Club could be  a little bit more tolerant of this? I had an eye inflamation which started at the weekend, went to hopsital and was told that I cannot drive for 5 days due to the medication I am on. Now I had a booking starting yesterday, which I phoned the site and explained why I would not be there prior to attending hospital, and said that I was not sure if I would be able to get to the site. Now that was no problem as was having to cancel my stay today but I was told the Club would send me a nice email saying that I should not cancel that close to the time. Now I had no choice and I am slightly aggrieved by this as it was completely out of my control. I know why the rule was introduced but for genuine cancellations it is a little harsh. If I was a non-member cancelling then I would not get this "black" mark against me which is somewhat discriminatory.

Cornersteady replied on 07/02/2020 12:17

Posted on 07/02/2020 09:18 by

I happen to think one night at possibly £30+ is a "big deal" if one decides for whatever reason to leave early. As for the emails since everyone here is ignoring them it seems a pointless exercise.

Posted on 07/02/2020 12:17

well personally for me £30+ (and that is a overestimate for most  club sites most of the time) isn't that much. I mean I would be annoyed if I lost it but it is certainly not a 'big deal'.

If one chooses to leave early for a 'triival' reason then it is their choice and that is the end of it, what they agreed to when booking and that is it. Done it many times. If one has to leave for an emergency of some kind then £30 or whatever it is will be the least of your worries? 

A pointless exercise? do you mean these posts or sending the email? I think you may have misunderstood the reason why people are saying to ignore it.

It is because they have had a good reason to cancel, based of their safety for example. Also they realise it is a automatically generated email and if they cancelled with a good reason then why get upset about it? It still needs to be sent I think, people who do cancel on a whim need to know they are being monitored.

replied on 07/02/2020 12:27

Posted on 07/02/2020 12:27

If the CMC opened up detailed conversation with everyone that had the occasional late cancellation it would produce unnecessary costs. 

Rocky 2 buckets replied on 07/02/2020 12:29

Posted on 07/02/2020 12:27 by

If the CMC opened up detailed conversation with everyone that had the occasional late cancellation it would produce unnecessary costs. 

Posted on 07/02/2020 12:29

Geez ET do companys micro manage costs to that extent?, really🤷🏻‍♂️

replied on 07/02/2020 12:36

Posted on 07/02/2020 12:36

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replied on 07/02/2020 12:43

Posted on 07/02/2020 12:29 by Rocky 2 buckets

Geez ET do companys micro manage costs to that extent?, really🤷🏻‍♂️

Posted on 07/02/2020 12:43

Let's think now. I don't think that (in season) over 100 cancellations are quite possible throughout the network. To investigate the reasons for individual cancellations could well equate needing to employ a couple of members of staff engaged in a pointless exercise. 

Would you want to employ folk needlessly? 

compass362 replied on 07/02/2020 13:01

Posted on 21/07/2015 11:03 by Forbes

Now I am sure everyone is aware of the 72 hour rule which I have just fallen foul of due to a genuine medical problem. Surely the Club could be  a little bit more tolerant of this? I had an eye inflamation which started at the weekend, went to hopsital and was told that I cannot drive for 5 days due to the medication I am on. Now I had a booking starting yesterday, which I phoned the site and explained why I would not be there prior to attending hospital, and said that I was not sure if I would be able to get to the site. Now that was no problem as was having to cancel my stay today but I was told the Club would send me a nice email saying that I should not cancel that close to the time. Now I had no choice and I am slightly aggrieved by this as it was completely out of my control. I know why the rule was introduced but for genuine cancellations it is a little harsh. If I was a non-member cancelling then I would not get this "black" mark against me which is somewhat discriminatory.

Posted on 07/02/2020 13:01

The easy solution is to amend your booking to a later date, even a few days this can be done within the last 72 hours, cancel then if you have too.

No brainer... I would have thought the more experienced members would know of this. 

We've done it on occasion, if you have a genuine reason to avoid your original booking date it's by far the best solution.

Use the system it's there to help us all. 

And no emails. 😁

replied on 07/02/2020 13:11

Posted on 07/02/2020 13:11

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Rocky 2 buckets replied on 07/02/2020 13:54

Posted on 07/02/2020 12:43 by

Let's think now. I don't think that (in season) over 100 cancellations are quite possible throughout the network. To investigate the reasons for individual cancellations could well equate needing to employ a couple of members of staff engaged in a pointless exercise. 

Would you want to employ folk needlessly? 

Posted on 07/02/2020 13:54

So is that yes or no to the question🤷🏻‍♂️

KeefySher replied on 07/02/2020 14:03

Posted on 07/02/2020 14:03

The OP hasn't posted since October 2015.

Makes one wonder:

Did he cancel twice more or more?

Was he reprimanded and sanctioned?

Did he get fed up waiting nearly 5 years for a response to his post?

We may never know.

We had to cancel last Xmas at BaltIc Wharf on short notice due to a family member medical emergency admission to hospital. Last thing on my mind was to ensure the booking was cancelled in accord the roolz of the CAMC, although I did get around to it in time to enable someone else a booking.

High chance of future bookings having to be cancelled too, so await an email if real life doesn't fit the computer system requirements. tongue-out

near Malvern Hills Club Campsite Member photo by Andrew Cole

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