72 hour cancellation rule

Forbes replied on 21/07/2015 11:03

Forbes

Posted on 21/07/2015 11:03

Now I am sure everyone is aware of the 72 hour rule which I have just fallen foul of due to a genuine medical problem. Surely the Club could be a little bit more tolerant of this? I had an eye inflamation which started at the weekend, went to hopsital and was told that I cannot drive for 5 days due to the medication I am on. Now I had a booking starting yesterday, which I phoned the site and explained why I would not be there prior to attending hospital, and said that I was not sure if I would be able to get to the site. Now that was no problem as was having to cancel my stay today but I was told the Club would send me a nice email saying that I should not cancel that close to the time. Now I had no choice and I am slightly aggrieved by this as it was completely out of my control. I know why the rule was introduced but for genuine cancellations it is a little harsh. If I was a non-member cancelling then I would not get this "black" mark against me which is somewhat discriminatory.

50 replies

StuartE replied on 06/02/2020 19:49

Member

StuartE

Caravanner

Posted on 06/02/2020 19:49

February 2020 and nothing has changed. I just cancelled with 68 hours to go because the weather man on tv is telling me that there'll be 70 mph gales on the day I was due to travel.

The automatic computer generated email arrived very promptly with it's threatening response despite me calling to explain the circumstances. Surely the club could override the computer in such circumstances.

Trini replied on 06/02/2020 19:55

Member

Trini

Caravanner

Posted on 06/02/2020 19:55

"Its more than my job's worth!"

Goldie146 replied on 06/02/2020 19:56

Member

Goldie146

Caravanner

Posted on 06/02/2020 19:56

It’s just a letter. Sent by an automatic process. Ignore it - unless you’re planning on making a habit of late cancellation. At least you didn’t lose a deposit!

8 people like this

moulesy replied on 06/02/2020 20:01

moulesy

Caravanner

Posted on 06/02/2020 19:49 by StuartE

February 2020 and nothing has changed. I just cancelled with 68 hours to go because the weather man on tv is telling me that there'll be 70 mph gales on the day I was due to travel.

The automatic computer generated email arrived very promptly with it's threatening response despite me calling to explain the circumstances. Surely the club could override the computer in such circumstances.

Posted on 06/02/2020 20:01

You've said it yourself, Stuart, it's an "automatic computer generated email". The computer is probably unaware of Storm Ciara! If you feel particularly aggrieved just drop the club an email, they'll probably use VAR to rescind your yellow card!

replied on 06/02/2020 20:03

Posted on 06/02/2020 20:03

If you cancel late 3 times in the next 12 months then no doubt that the club will contact you and give you a chance to explain,

Tinwheeler replied on 06/02/2020 20:11

Tinwheeler

Campervanner

Posted on 06/02/2020 19:49 by StuartE

February 2020 and nothing has changed. I just cancelled with 68 hours to go because the weather man on tv is telling me that there'll be 70 mph gales on the day I was due to travel.

The automatic computer generated email arrived very promptly with it's threatening response despite me calling to explain the circumstances. Surely the club could override the computer in such circumstances.

Posted on 06/02/2020 20:11

The club and computer systems are not the best of friends.

Just ignore it as it’s not worth losing sleep over.

SteveL replied on 06/02/2020 20:20

Member

SteveL

Motorhomer

Posted on 06/02/2020 20:20

When I have cancelled with the 72 hr window it has been for very good reasons. Can't say I am that bothered. If they ever took me to task and wouldn't accept my explanation, along with documentation, I don't think I would want to continue my membership.

However, unless you make a habit of it you are unlikely to be contacted.

1 person likes this

mickysf replied on 06/02/2020 20:38

Member

mickysf

Motorhomer

Posted on 06/02/2020 20:38

How much do folk think they will loose due to the 72 hr rule? Truth is nothing if you haven't arrived on site yet and only one night if you have, No big deal!

DavidKlyne replied on 06/02/2020 21:31

Moderator

DavidKlyne

Motorhomer

Posted on 06/02/2020 19:49 by StuartE

February 2020 and nothing has changed. I just cancelled with 68 hours to go because the weather man on tv is telling me that there'll be 70 mph gales on the day I was due to travel.

The automatic computer generated email arrived very promptly with it's threatening response despite me calling to explain the circumstances. Surely the club could override the computer in such circumstances.

Posted on 06/02/2020 21:31

Having had such an email I don't agree that it was threatening. All it does is point out the rules on cancellations and warns you that if you break those rules twice more in the same year further action might be taken. Having said that the Club will always take into account extenuating circumstances, 70 mph winds might be considered one but that judgement is only made after three such cancellations. The rule was put in place as a way of avoiding the need for deposits and a way of tackling serial cancellers.

David

1 person likes this