72 hour cancellation rule

Forbes replied on 21/07/2015 11:03

Forbes

Posted on 21/07/2015 11:03

Now I am sure everyone is aware of the 72 hour rule which I have just fallen foul of due to a genuine medical problem. Surely the Club could be a little bit more tolerant of this? I had an eye inflamation which started at the weekend, went to hopsital and was told that I cannot drive for 5 days due to the medication I am on. Now I had a booking starting yesterday, which I phoned the site and explained why I would not be there prior to attending hospital, and said that I was not sure if I would be able to get to the site. Now that was no problem as was having to cancel my stay today but I was told the Club would send me a nice email saying that I should not cancel that close to the time. Now I had no choice and I am slightly aggrieved by this as it was completely out of my control. I know why the rule was introduced but for genuine cancellations it is a little harsh. If I was a non-member cancelling then I would not get this "black" mark against me which is somewhat discriminatory.

50 replies

Cornersteady replied on 06/02/2020 21:54

Member

Cornersteady

Caravanner

Posted on 06/02/2020 19:56 by Goldie146

It’s just a letter. Sent by an automatic process. Ignore it - unless you’re planning on making a habit of late cancellation. At least you didn’t lose a deposit!

Posted on 06/02/2020 21:54

Indeed and on some sites cancel within a certain time you lose all your money you have paid upfront for the entire stay.

SteveL replied on 06/02/2020 22:56

Member

SteveL

Motorhomer

Posted on 06/02/2020 21:31 by DavidKlyne

Having had such an email I don't agree that it was threatening. All it does is point out the rules on cancellations and warns you that if you break those rules twice more in the same year further action might be taken. Having said that the Club will always take into account extenuating circumstances, 70 mph winds might be considered one but that judgement is only made after three such cancellations. The rule was put in place as a way of avoiding the need for deposits and a way of tackling serial cancellers.

David

Posted on 06/02/2020 22:56

Mine didn't say anything about 3 times David.

This late cancellation is in breach of the Club's policies stated in our booking terms and conditions. You will be contacted by the Club if there is more than one occasion of a late cancellation this year,

Tinwheeler replied on 06/02/2020 23:07

Tinwheeler

Campervanner

Posted on 06/02/2020 22:56 by SteveL

Mine didn't say anything about 3 times David.

This late cancellation is in breach of the Club's policies stated in our booking terms and conditions. You will be contacted by the Club if there is more than one occasion of a late cancellation this year,

Posted on 06/02/2020 23:07

I think it means this was your first sin, Steve, and if you do it a second time you will be contacted. Then after a third offence they might excommunicate you.

peedee replied on 07/02/2020 07:41

Member

peedee

Motorhomer

Posted on 07/02/2020 07:41

Predicting the weather is still not an exact science, I would have waited a little longer to see what materialised, perhaps even to the morning of departure.

peedee

63ellsbells replied on 07/02/2020 08:04

Member

63ellsbells

Caravanner

Posted on 06/02/2020 21:36 by huskydog

If a computer generated email gets your back up ,how do you cope in the real world ?

Posted on 07/02/2020 08:04

👍 +1 there HD..

cyberyacht replied on 07/02/2020 08:35

Member

cyberyacht

Motorhomer

Posted on 07/02/2020 08:35

Four and a half years after the original post? That makes the resurrection of Lazarus seem speedy.

2 people like this

heddlo replied on 07/02/2020 08:48

heddlo

Caravanner

Posted on 06/02/2020 19:49 by StuartE

February 2020 and nothing has changed. I just cancelled with 68 hours to go because the weather man on tv is telling me that there'll be 70 mph gales on the day I was due to travel.

The automatic computer generated email arrived very promptly with it's threatening response despite me calling to explain the circumstances. Surely the club could override the computer in such circumstances.

Posted on 07/02/2020 08:48

You have made a sensible decision StuartE. Don’t worry about the email as you said yourself it’s ‘computer generated’ the Club wouldn’t be trying to override it. If it’s a genuine reason, and it is, just forget it. We have had one (but didn’t regard it as threatening) due to unforeseen circumstances but we realised why we had received it and forgot about it.

replied on 07/02/2020 08:50

Posted on 07/02/2020 08:50

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replied on 07/02/2020 09:18

Posted on 06/02/2020 20:38 by mickysf

How much do folk think they will loose due to the 72 hr rule? Truth is nothing if you haven't arrived on site yet and only one night if you have, No big deal!

Posted on 07/02/2020 09:18

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JVB66 replied on 07/02/2020 09:34

Member

JVB66

Caravanner

Posted on 07/02/2020 09:18 by

I happen to think one night at possibly £30+ is a "big deal" if one decides for whatever reason to leave early. As for the emails since everyone here is ignoring them it seems a pointless exercise.

Posted on 07/02/2020 09:34

The few sites that are in the minority for now but with costs increasing year on year it will not be long before it will be in the Mid range

As for the computer generated emails for cancelling after the requested 72 hr period,"reminders" have to start at some point,,but as the thread has shown ,unless you are one of the tiny minority who will abuse anything that is to help the majority (by giving members a chance of a late booking) then with the third late cancelation email your next bookings you have made will be cancelled, and membership "looked at"

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