Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

IanH replied on 07/01/2017 13:05

Posted on 07/01/2017 13:05

One thing is for certain........all those ardent fans of the CC who say that they can never do any wrong and cannot understand why anyone would complain, will certainly never encourage the CC to improve anything.

A bit like saying that you will pay their prices however much they are.

(And yes, there are those on here who effectively say that!)

Kennine replied on 07/01/2017 14:52

Posted on 07/01/2017 14:52

Customer feedback is the life blood of the vast majority of businesses. 

If none of their customers can be bothered highlighting any shortcomings then how are they to know that there is customer disappointment and thus take steps to improve.

Fortunately there are at least 25 customers on the forum, who care enough to help Head Office improve the forum by offering feedback --- compared with around 5 customers who insist that the product is wonderful. 

I am convinced that because of the feedback from caring customers, this forum software will improve greatly in the future. 

 

Cheers................. K

Rocky 2 buckets replied on 07/01/2017 15:01

Posted on 07/01/2017 15:01

The constant complaints of 'caring customers' are no different to 'product is wonderful' ones, eventually it all becomes so much 'white noise' it just annoys & gets ignored by most folk, including those in charge. Crying wolf I think it's akin to.

DaveCyn replied on 07/01/2017 15:45

Posted on 07/01/2017 15:45

All this worry about the forum when surely the most pressing matter is getting the site/CL search working correctly. 

Lets get the priorities right, sort the search facilities & details 1st so we all have a better chance to sort out our site bookings (after all it's why we all joined the club) 

 

While it's nice to have the forum surely it's secondary to the main purpose of the club.

DSB replied on 07/01/2017 15:46

Posted on 07/01/2017 15:46

I think we are all becoming aware of the shortfalls, and I know the moderators are also pushing for some things to be changed/upgraded, many of which have been mentioned in this and other threads, including by myself.  However, with regard to the OP, my guess is that a rollback to the previous website is unlikely to figure as a solution.  We are being told that things will now be easier to fix, so perhaps they will be fixed quicker than they would have hitherto have been.....

David

DSB replied on 07/01/2017 15:46

Posted on 07/01/2017 15:46

I think we are all becoming aware of the shortfalls, and I know the moderators are also pushing for some things to be changed/upgraded, many of which have been mentioned in this and other threads, including by myself.  However, with regard to the OP, my guess is that a rollback to the previous website is unlikely to figure as a solution.  We are being told that things will now be easier to fix, so perhaps they will be fixed quicker than they would have hitherto have been.....

David

The Ovaltineys replied on 07/01/2017 16:01

Posted on 07/01/2017 16:01

Good points DSB, so good they are worth mentioning twice. laughing

Hopefully  this double /treble posting will be classed as an "easy fix" even by the CC IT team!

 

Oliver T 

moulesy replied on 07/01/2017 16:03

Posted on 07/01/2017 15:45 by DaveCyn

All this worry about the forum when surely the most pressing matter is getting the site/CL search working correctly. 

Lets get the priorities right, sort the search facilities & details 1st so we all have a better chance to sort out our site bookings (after all it's why we all joined the club) 

 

While it's nice to have the forum surely it's secondary to the main purpose of the club.

Posted on 07/01/2017 16:03

Spot on Dave. This is "only a forum". No need for all the angst! Get the important stuff sorted out first.

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook