Time to roll back to previous forum?

young thomas replied on 15/12/2016 08:54

Posted on 15/12/2016 08:54

it  looks like CC is performing its 'user acceptance' testing of the new forum in the live environment, ie we are testing it (and pointing out the myriad faults) in full public gaze...

this is (or should be) very embarrassing for those concerned, as all this 'testing' (and that is whats being done) should have been completed in a parallel testing environment, and have had a group of 'real' users giving it a damn good stress test for a good while....

im afraid what we have in full view is not fit for purpose and i suggest the CC eats Humble Pie and reverts to the previous forum so that all this work on the new forum can be completed where it should always have been....in private....

attempting to fire fight is always difficult, especially where so many users are bombarding the IT team with so many faults.....repairing these in real time will be difficult and will put the team under more time pressure, time that can be measured by everyone on the forum.

do this in the test environment and roll it out again when its functionality is properly understood and there is a decent team of experienced users helping to test it and sign it off properly....

whichever decision the club makes, i wish them luck, but they have put themselves between a rock and a hard place.....

however, sometimes, we have to admit we got it wrong, big up and get it sorted.....in private.

Tinwheeler replied on 04/01/2017 10:35

Posted on 04/01/2017 10:35

I suppose it would be pointless suggesting we all simply give the IT people a bit of time to sort things out. Perhaps things could have been resolved before launch day but, come on,  none of us is perfect and we don't now want to appear to be bullying staff, do we? 

PhilHeller replied on 04/01/2017 10:44

Posted on 04/01/2017 10:35 by Tinwheeler

I suppose it would be pointless suggesting we all simply give the IT people a bit of time to sort things out. Perhaps things could have been resolved before launch day but, come on,  none of us is perfect and we don't now want to appear to be bullying staff, do we? 

Posted on 04/01/2017 10:44

But if they don't have a list to prioritise against and cherry pick the easy fixes first they will just add more bugs to keep us all entertained ( can't you tell I spent 30+ years in IT๐Ÿ˜).

PhilHeller replied on 04/01/2017 10:48

Posted on 04/01/2017 08:19 by Bugs

Posted on 04/01/2017 10:48

Which highlights one of the major problems with the site, you knew where that was but I hadn't a clue it was hiding in an area called 'Ask The Experts' and virtually the first thing you see is a note saying it is an area only for Mods to post in๐Ÿค”

Metheven replied on 04/01/2017 10:58

Posted on 04/01/2017 10:44 by PhilHeller

But if they don't have a list to prioritise against and cherry pick the easy fixes first they will just add more bugs to keep us all entertained ( can't you tell I spent 30+ years in IT๐Ÿ˜).

Posted on 04/01/2017 10:58

Do you know they don't have a list, of course they are aware of the shortcomings regarding the forum. Do you know that they have not harvested all the 'complaints' (relevant), have a list of order pinned on the wall. IT do not respond directly on here and never have, they follow orders as we all do in working life, give them a break. If there is a failing in feedback then it lies elsewhere.

It has already been stated that all feedback comments will be taken onboard, plus it has been stated that an IT person will eventually appear in the 'Ask the Expert' section, and meanwhile the moaning continues.

40+ years in sensibility

cyberyacht replied on 04/01/2017 11:06

Posted on 04/01/2017 11:06

I have this morning received an acknowledgement from the CEO's PA pending a detailed response in due course to my Email detailing the principal but not a comprehensive list of shortcomings of the site. It will be interesting to see the nature of the response.

EJB986 replied on 04/01/2017 11:06

Posted on 04/01/2017 11:06

The percentage of people complaining should be taken from the number of regular posters!

There should also be an indication as to the percentage of members who have never posted.....then the theoretical figure of 1 million can be thrown out of the window!

I view the forum most days.

I use the site, normally to book a campsite, 3 or 4 times a year.

 

 

RochelleCC replied on 04/01/2017 11:37

Posted on 04/01/2017 11:37

Hi everyone, and thanks again for your feedback.

As you can imagine, launching a website of this scale is no easy task and it’s inevitable that we will experience some teething problems. There are a huge number of complexities in delivering a project of this size and whilst we did extensive user testing, it was always going to be a challenge to capture every possible scenario.

Whilst we appreciate this has affected some of our users we wanted to let you know that it’s on our radar and we’re working hard to address all the issues discussed in this thread. We’ve been collecting all your feedback, bug reports and comments. We review and report each item and they have been added to our issues list for review and will be managed according to priority.

Please bear with us as we continue to update and improve the website.

huskydog replied on 04/01/2017 11:42

Posted on 04/01/2017 11:42

But I thought that is what this was going to be ,a new improved website , so the new new one will be along soon !!!!

still ,it gives us something to look forward to surprised

Metheven replied on 04/01/2017 11:58

Posted on 04/01/2017 11:42 by huskydog

But I thought that is what this was going to be ,a new improved website , so the new new one will be along soon !!!!

still ,it gives us something to look forward to surprised

Posted on 04/01/2017 11:58

Here's one from you earlier HD, which side of the fence are you on tomorrow I wonder undecided

Must be something in the Xmas bonios' wink

"personally I don't have a lot of issues with the new forum, most of the problems are with myself not being fully conversant with resizing photos etc , but that's is not the fault of the forum ,but me ,the user

some of the other forums that I use have annoying little faults , but that's life"

huskydog replied on 04/01/2017 12:17

Posted on 04/01/2017 11:58 by Metheven

Here's one from you earlier HD, which side of the fence are you on tomorrow I wonder undecided

Must be something in the Xmas bonios' wink

"personally I don't have a lot of issues with the new forum, most of the problems are with myself not being fully conversant with resizing photos etc , but that's is not the fault of the forum ,but me ,the user

some of the other forums that I use have annoying little faults , but that's life"

Posted on 04/01/2017 12:17

Firstly I'm not on either side of the fence ,all I'm saying is we were promised an improved website , one could argue that this is improved (photo posting) ,but not so easy to navigate round , and now we are told that we have to wait again for an improved website , there is only so long someone can be patient

but I will still post and nice to have a follower wink

near Malvern Hills Club Campsite Member photo by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook