Poor management
Members for over 22 years and really disappointed with this site. As a family of 7 we booked a caravan pitch and a tent pitch. From day 1 two toilets in the men’s loo were blocked , maybe a sign? On the evening of day 6 we noticed water rising on the tent field and by midnight we were awoken by other campers to be notified that there was a flood and they helped move several tents further back, headlights illuminating the pitches. Some wardens appeared with torches but little else. They had knowledge of the problem and the water smelled. By 8am the next morning it had spread toward the toilet block and people were walking through it, no notices up warning of a possible health hazard and no cordons. The Water co arrived by 8am and a warden finally arrived at 8.15. Another warden was hosing and spreading the sewage by this point. People were still walking through the excrement. Our tent was ruined and needless to say we all left immediately. Luckily, as the road then collapsed. Water company responsible no doubt but criminal management by the site ream.
Comment from the Club:
We're sorry to learn of your experience during a holiday with this. The issue you describe was reported to Scottish water, when first identified at 8pm. The site staff were not sure what the cause was or where the water was coming from, but had advised guests nearest where it was to avoid it and offered for anyone in our tent field, that wanted, to move to our smaller tent field. Scottish water attended at midnight, although they were not able to resolve the matter until the next day. Anyone camping in our tent field at this time or affected by this we would encourage to send direct feedback to us via our 'contact us' page, if they haven't done so already, we can then review individual circumstances.
piplin
Reviewed on 12/08/2023 14:23
