Awful experience
If you are travelling with children / teenagers avoid. This site was not at all family friendly. We were treated with a list of rules so that our three children did not upset the “proper members”. I’m not quite sure what they were meant to do other than sit quietly on IT. Motorway noise is horrendous - non stop all night. I dreamt of sleeping in the middle of a roundabout. On night 5 of 8 we were woken up by other campers as the field was “flooding”. Campers helped drag tents clear and light the field with headlights whilst wardens gave no practical assistance whatsoever ever - they did not even ask if there was anything they could do to help. They next morning the “flood was around the facilities block, road and camping field. Our tent and gazebo were covered in it. We suspected that it was sewage given the appearance and smell. Once again we had to approach wardens rather than any support / customer care being offered. On leaving we asked directly for confirmation that it was sewage. There was no sense of health and safety of those on site or management of a significant incident. Children were running and people washing up next to it - it was being trodden through the toilet block. The only at any direct contact with head office has been achieved is within 30 mins on leaving a negative review on trust pilot. We lost 3 nights of our holiday and have £600 worth of camping equipment in the bin.
Comment from the Club:
We're sorry to learn of your experience during a holiday with this. The issue you describe was reported to Scottish water, when first identified at 8pm. The site staff were not sure what the cause was or where the water was coming from, but had advised guests nearest where it was to avoid it and offered for anyone in our tent field, that wanted, to move to our smaller tent field. Scottish water attended at midnight, although they were not able to resolve the matter until the next day. Anyone camping in our tent field at this time or affected by this we would encourage to send direct feedback to us via our 'contact us' page, if they haven't done so already, we can then review individual circumstances.
